---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60727#article
headline: "60727: Channel not found"
url: https://www.twilio.com/docs/api/errors/60727
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60727: Channel not found

Log Type: APPLICATION

Log Level: WARNING

## Description

Twilio returns this warning when it cannot find the channel referenced by your request. When you send to a channel destination with a Messaging Service, Twilio selects a sender for the corresponding channel. This warning appears when Twilio cannot find a matching channel or sender for that request.

### Possible causes

* The channel no longer exists.
* The phone number or channel address in your request is invalid or incorrectly formatted.
* The Messaging Service does not have an active channel sender for the channel you are trying to use.
* The sender you provided does not match the destination channel.

### Possible solutions

* Verify the phone number or channel address in your request and make sure it uses the format required for that messaging channel.
* Retrieve or list the channel senders for your Messaging Service and confirm the required sender is still associated with the service.
* Add the correct sender to the Messaging Service if it was removed or was never added.
* Update the request to use an active sender that matches the destination channel, then retry the request.

#### Additional resources

* [ChannelSenders subresource](/docs/messaging/api/messaging-service-channelsender-resource)
* [Twilio Messaging Channels](/docs/messaging/channels)
* [Messaging Services](/docs/messaging/services)