---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60734#article
headline: "60734: Rich Content Delivery Not Supported by Messaging Provider"
url: https://www.twilio.com/docs/api/errors/60734
inLanguage: en
dateModified: 2026-07-30T16:11:28.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60734: Rich Content Delivery Not Supported by Messaging Provider

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio Verify failed to deliver the verification message because the request included rich content (such as logos or media) that is not supported by the messaging channel or provider specified for this recipient.

### Possible causes

* The destination channel or provider does not support rich content as defined in the message template.
* The recipient's carrier or country does not support rich content messaging.

### Possible solutions

* **Remove rich elements**: Resend the verification request without a rich content template (e.g., omit custom logos, headers, or media cards).
* **Rich content provider availability**: Check that the destination country and carrier supports the rich content channel you are using.
* **Contact support**: If you consistently need rich content for a given region, contact [Twilio Customer Support](https://help.twilio.com/) to confirm provider availability.

#### Additional resources

* [Verify documentation](/docs/verify)
* [Verify API documentation](/docs/verify/api)