---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/63062#article
headline: "63062: WhatsApp Terms of Service for Marketing Messages API not accepted"
url: https://www.twilio.com/docs/api/errors/63062
inLanguage: en
dateModified: 2026-11-04T22:58:59.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 63062: WhatsApp Terms of Service for Marketing Messages API not accepted

Log Type: TWILIO

Log Level: ERROR

## Description

The WhatsApp Marketing Messages API Terms of Service haven't been accepted.

### Possible causes

The Marketing Messages API Terms of Service haven't been accepted for the business portfolio.

### Possible solutions

Accept the Marketing Messages API Terms of Service by following the steps in the [Meta Marketing Messages API onboarding guide](https://developers.facebook.com/documentation/business-messaging/whatsapp/marketing-messages/onboarding#onboarding-business-customers).

#### Additional resources

* [Meta Marketing Messages API onboarding guide](https://developers.facebook.com/documentation/business-messaging/whatsapp/marketing-messages/onboarding#onboarding-business-customers)
* [WhatsApp Max Price](/docs/whatsapp/key-concepts#whatsapp-max-price)