# 80615: Account Sid on Legal Hold

Log Level: ERROR

## Description

Twilio returns this error when you send a `DELETE` request for a Proxy record on an account that is on legal hold. Twilio rejects the delete request and keeps the record identified by `<Sid>`.

### Possible causes

* The account identified by `<AccountSid>` is on legal hold, so Twilio must retain the record.
* Your application attempted to delete a Proxy resource while the legal hold is active.
* The `Sid` in the request belongs to the held account, so the delete operation cannot complete.

### Possible solutions

* Do not retry the `DELETE` request while the legal hold is active.
* Review the `AccountSid` and `Sid` in the error response to confirm that your application targeted the expected account and record.
* Remove or defer automatic cleanup steps that delete Proxy records for this account until deletion is allowed.
* If you expected the record to be deletable, contact Support to confirm the account status before retrying.

#### Additional resources

* [Proxy API overview](/docs/proxy/api)
* [Service resource](/docs/proxy/api/service)
* [Data Retention and Deletion in Twilio Products](https://help.twilio.com/articles/4410585868443-Data-Retention-and-Deletion-in-Twilio-Products)