# Batch transcription configurations

Batch transcription configurations define how your recorded calls are transcribed after each call completes. You create a reusable configuration that specifies the transcription engine, language, result destination, and participant labels.

> \[!IMPORTANT]
>
> Batch Transcription Configurations use artificial intelligence or machine learning technologies. By enabling or using any of these features or functionalities within Batch Transcription Configurations, you acknowledge and agree that your use of these features or functionalities is subject to the terms of the [Predictive and Generative AI/ML Features Addendum](https://www.twilio.com/en-us/legal/ai-terms/predictive-generative-ai-features).
>
> Batch Transcription Configurations is currently available as a Public Beta release and the information contained in this document is subject to change. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. Public Beta products are not covered by the Twilio Support Terms or Twilio Service Level Agreement.
>
> Batch Transcription Configurations is not PCI compliant or a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA or PCI.

> \[!NOTE]
>
> You can create and manage batch transcription configurations in the [Twilio Console](https://1console.twilio.com) or using the [API](/docs/configurations/transcription-configuration-resource). This feature isn't available in the legacy Console.

> \[!WARNING]
>
> Batch transcription configurations aren't available on PCI or HIPAA accounts, on accounts that use Conversation Intelligence (classic), or on accounts that have recording encryption or external storage enabled.

## Create a transcription configuration

To create a transcription configuration using Twilio Console, follow these steps:

1. In the Console, go to **Products & services** > **Voice** > [**Transcriptions**](https://1console.twilio.com/go?to=/account/__account__/us1/voice/transcriptions).
2. Select **Create configuration**.
3. On the **Name configuration** step, enter a name and description for the configuration.
4. On the **Set up language & engine settings** step, choose your language mode, engine, and model. See [Language and engine](#language-and-engine).
5. On the **Destination** step, configure where Twilio sends transcription results. See [Destination](#destination).
6. On the **Participant mapping** step, assign each audio channel to a participant type. See [Participant mapping](#participant-mapping).
7. On the **Summary** step, review your settings, and then select **Create configuration**.

## Configuration settings

The following sections describe each setting you configure in the wizard.

### Language and engine

Language and engine settings define how your calls are transcribed. Choose a language mode, and Twilio configures the engine and speech model based on your selection. Available languages depend on the selected engine and model.

| Option                     | Description                                                                     |
| :------------------------- | :------------------------------------------------------------------------------ |
| Monolingual language code  | Transcribe audio in a single, specific language. You specify the language code. |
| Multilingual language code | Transcribe audio that might contain multiple languages.                         |
| Twilio managed             | Let Twilio select the optimal engine and model settings.                        |

Based on your language setting, the following fields are configured:

| Field                | Description                                                                 |
| :------------------- | :-------------------------------------------------------------------------- |
| Language             | The language code for transcription (for example, `en-US`).                 |
| Transcription engine | The speech-to-text engine that processes the audio (for example, Deepgram). |
| Speech model         | The model used by the engine (for example, Nova 3).                         |

**Multilingual language code** defaults to Deepgram with the Nova 3 model. With **Twilio managed**, Twilio optimizes these settings for you.

### Destination

Destination settings control where Twilio sends transcription results. You must configure at least one destination method.

Send transcription results to your application using a webhook by providing a **Webhook URL**. The URL must be a valid endpoint that accepts `POST` requests. Twilio sends transcription results and related events to this URL.

You can also send transcriptions into a conversation configuration in [Conversation Orchestrator](/docs/conversations/orchestrator) for further analysis.

### Participant mapping

Use participant mapping to label each audio channel's speaker so that transcripts and analytics correctly attribute the conversation. Participant mapping applies when the associated recording configuration uses **Dual** channels.

Assign one channel to **Customer** and the other to the agent handling the call. Use **Human agent** for a human representative or **AI agent** for an automated agent.

| Participant type | Description                                          |
| :--------------- | :--------------------------------------------------- |
| Customer         | The external user on the call.                       |
| Human agent      | Internal staff such as support, sales, or operators. |
| AI agent         | An automated agent handling the call.                |

**Participant 1** corresponds to Channel 1, and **Participant 2** corresponds to Channel 2. These mappings are defaults that you can override for each request when you call the Batch Transcription API.

## Edit a transcription configuration

To edit an existing transcription configuration using Twilio Console, follow these steps:

1. In the Console, go to **Products & services** > **Voice** > [**Transcriptions**](https://1console.twilio.com/go?to=/account/__account__/us1/voice/transcriptions).
2. Select a configuration from the list.
3. Select **Edit** on the section you want to update.
4. Make your changes, and then select **Save**.

## Delete a transcription configuration

To delete a transcription configuration using Twilio Console, follow these steps:

1. In the Console, go to **Products & services** > **Voice** > [**Transcriptions**](https://1console.twilio.com/go?to=/account/__account__/us1/voice/transcriptions).
2. Select a configuration from the list.
3. Select **Delete transcription configuration**.

> \[!WARNING]
>
> Deleting a transcription configuration is permanent. Recording configurations that referenced the deleted transcription configuration stop triggering batch transcription.