{
  "description": "Appointment Reminder",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "next": "set_variables_firstName",
          "event": "incomingMessage"
        },
        {
          "event": "incomingCall"
        },
        {
          "event": "incomingRequest"
        }
      ],
      "properties": {
        "offset": {
          "x": 40,
          "y": -180
        }
      }
    },
    {
      "name": "send_survey",
      "type": "send-and-wait-for-reply",
      "transitions": [
        {
          "next": "postMessageBody_webhook",
          "event": "incomingMessage"
        },
        {
          "event": "timeout"
        },
        {
          "event": "deliveryFailure"
        }
      ],
      "properties": {
        "offset": {
          "x": -80,
          "y": 270
        },
        "from": "{{flow.channel.address}}",
        "body": "Hola, {{flow.variables.firstName}}. En pocas palabras, cuéntanos si su pedido fue satisfactorio.",
        "timeout": "3600"
      }
    },
    {
      "name": "split_confirmation",
      "type": "split-based-on",
      "transitions": [
        {
          "next": "send_no_match",
          "event": "noMatch"
        },
        {
          "next": "send_positive",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "Positive",
              "arguments": [
                "{{flow.variables.sentiment}}"
              ],
              "type": "equal_to",
              "value": "joy"
            }
          ]
        },
        {
          "next": "send_neagtive",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "Negative",
              "arguments": [
                "{{flow.variables.sentiment}}"
              ],
              "type": "equal_to",
              "value": "sadness"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{flow.variables.sentiment}}",
        "offset": {
          "x": -50,
          "y": 610
        }
      }
    },
    {
      "name": "send_no_match",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -470,
          "y": 860
        },
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "Lo siento, yo no entendí su repuesta."
      }
    },
    {
      "name": "postMessageBody_webhook",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "set_variables_IBMResponse",
          "event": "success"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 270,
          "y": 270
        },
        "method": "GET",
        "parameters": [
          {
            "value": "{{widgets.send_survey.inbound.Body}}",
            "key": "message"
          }
        ],
        "url": "https://suURLdengrok.ngrok.io/sentiment",
        "timeout": 3600
      }
    },
    {
      "name": "set_variables_firstName",
      "type": "set-variables",
      "transitions": [
        {
          "next": "send_survey",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{trigger.message.Body}}",
            "key": "firstName"
          }
        ],
        "offset": {
          "x": -40,
          "y": 30
        }
      }
    },
    {
      "name": "set_variables_IBMResponse",
      "type": "set-variables",
      "transitions": [
        {
          "next": "split_confirmation",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.postMessageBody_webhook.body}}",
            "key": "sentiment"
          }
        ],
        "offset": {
          "x": 610,
          "y": 270
        }
      }
    },
    {
      "name": "send_positive",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -90,
          "y": 860
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "Muchas gracias por su respuesta. Nos alegra que tuvó un buen experiencia. Aquí es un cupón por un descuento de 10% para su póximo pedida: FRESH10"
      }
    },
    {
      "name": "send_neagtive",
      "type": "send-message",
      "transitions": [
        {
          "event": "sent"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 290,
          "y": 860
        },
        "service": "{{trigger.message.InstanceSid}}",
        "channel": "{{trigger.message.ChannelSid}}",
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "body": "Lo siento mucho. Qué podemos hacer para mejorar su experiencia?"
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}