---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/admin-guide/setup/conversations#article
headline: How to Set Up Conversations for Flex
description: "Set up Conversations in Twilio Flex: review prerequisites and roles, migrate from Legacy Messaging, manage SMS, WhatsApp, Chat, and Facebook Messenger addresses."
url: https://www.twilio.com/docs/flex/admin-guide/setup/conversations
inLanguage: en
dateModified: 2026-07-17T03:41:20.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# How to Set Up Conversations for Flex

Learn how to set up Conversations in your Twilio Flex application:

* Start with a [quick intro](/docs/flex/conversations) to Flex Conversations.
* See the [prerequisites](/docs/flex/admin-guide/setup/conversations/prerequisites) for using Flex Conversations.
* Learn about the [Service and Conversation roles](/docs/flex/admin-guide/setup/conversations/conversations-roles) created by the Flex Conversation Service.
* [Migrate](/docs/flex/admin-guide/setup/conversations/migrate-from-legacy-messaging) your Flex addresses from Legacy Messaging to Conversations.
* Learn about [address management](/docs/flex/admin-guide/setup/conversations/overview-of-address-management) with Flex Conversations (previously called Flex Flows).
* See how to manage addresses for [SMS](/docs/flex/admin-guide/setup/conversations/manage-conversations-sms-addresses), [WhatsApp](/docs/flex/admin-guide/setup/conversations/manage-conversations-whatsapp-addresses), [Chat](/docs/flex/admin-guide/setup/conversations/manage-conversations-chat-addresses), and [Facebook Messenger](/docs/flex/admin-guide/setup/conversations/manage-conversations-fbmessenger-addresses).
* (Optional) [Turn on Messaging transfers](/docs/flex/admin-guide/setup/conversations/messaging-transfers) so that agents can transfer messages to another agent or to a queue.
* (Advanced and optional) See how you can [configure with a Messaging Service](/docs/flex/admin-guide/setup/conversations/configure-with-messaging-service-advanced).
* Learn how to work with [Application-to-Person SMS traffic](/docs/flex/admin-guide/setup/conversations/a2p-10dlc) in the US.