---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/end-user-guide/real-time-reporting#article
headline: Real-time reporting in Flex
description: "This guide for call center operators covers Flex real-time reporting, including the Real-Time Queues View and Teams View. "
url: https://www.twilio.com/docs/flex/end-user-guide/real-time-reporting
inLanguage: en
dateModified: 2026-03-09T18:47:22.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Real-time reporting in Flex

Flex provides real-time reporting so you can monitor your contact center and make adjustments right away to adapt to changing conditions. You can:

* [Monitor agent activity](/docs/flex/end-user-guide/real-time-reporting/monitor-agent-activity)
* [View queue metrics](/docs/flex/end-user-guide/real-time-reporting/real-time-queues-view)

If you're looking for information about historical reporting, see our [Flex Insights guide](/docs/flex/end-user-guide/insights) instead.