Changelog: Frontline mobile application

When an outgoing call is not answered, it will now display as unanswered instead of failed
Fix for inconsistent capitalization on the display name for incoming calls
The labels for transfers now more accurately refers to conversations, not customers

Twilio Frontline 0.24.0 (January 24, 2022)

Android: 0.24.0 (6121)
iOS: 0.24.0 (6120)

New:

Authorization experience improved to reduce unexpected logouts
Dates are now displayed consistent with a device's regional settings
Clearer messaging added when trying to access Frontline from a suspended Twilio account

Fixes:

iOS: Fixes for landscape view on smaller devices
iOS: Fix for crash when listening to back to back audio messages within a conversation

Twilio Frontline 0.23.0 (December 15, 2021)

Android: 0.23.0 (5718)
iOS: 0.23.0 (5717)

New:

Voice calling now available in Public Beta! See the Frontline section of your Twilio console for additional information.

Fixes:

Fix for reconnecting to the application after losing an internet connection.
Proper messaging when a device can't access the internet when viewing the conversations screen with 0 conversations.
Improved instructions on what to do when a Conversations service has been deleted.
Android: Fix for text display in dark mode.

Twilio Frontline 0.22.0 (December 2, 2021)

Android: 0.22.0 (5631)
iOS: 0.22.0 (5632)

New:

Clearer display with additional context on the My Customers screen when no customers are available.

Fixes:

Fix for error when a user attempts to open a new SMS conversation with a user who already has one open.
Android only: Fix for an issue that prevented a user from logging in when the keyboard was open.
Voice beta: Fix for previous calls displaying as active calls on login

Twilio Frontline 0.21.0 (November 8, 2021)

Android: 0.21.0 (5526)
iOS: 0.21.0 (5527)

New:

The CRM callback now supports offset-based pagination. See our docs for more details.

Fixes:

Improvements to push notification handling when a user logs out
Fix for conversation names to correctly show friendly names instead of identities on transfer

Twilio Frontline 0.20.0 (October 12, 2021)

Android: 0.20.0 (5307)
iOS: 0.20.0 (5306)

New:

You can now search for customers on the My Customers screen!
The "Company name" field on login has been renamed to "Workspace ID"

Fixes:

Support for larger lists of conversations
Fix for handling notifications when app is in foreground
Android: better handling for displaying/saving contact card attachments
Android: fix for loading email client when contacting support

Twilio Frontline 0.19.0 (October 5, 2021)

Android: 0.19.0 (5205)
iOS: 0.19.0 (5206)

New:

Callbacks are now proxied through Twilio's servers. You can learn more about how to upgrade your callbacks in our documentation on Callback Versions

Fixes:

Better handling of delivery/read receipts in chat conversations
Fix for notification handling on select Android devices
Fix for deactivation behavior for users in pools
Fix for keyboard behavior when selecting an attachment on Android devices

Twilio Frontline 0.18.0 (August 30, 2021)

Android: 0.18.0 (4887)
iOS: 0.18.0 (4888)

New:

Chat is now a supported channel

Note: this version Twilio Frontline requires iOS/iPadOS versions 13 or above and Android version 8 or above.

Twilio Frontline 0.17.0 (August 16, 2021)

Android: 0.17.0 (4802)
iOS: 0.17.0 (4801)

Changes:

Better display of unread messages when a conversation is transferred
Improvements to CRM integration during onboarding process

Note: this is the last version of Twilio Frontline to support iOS/iPadOS versions 10-12 and Android versions 5-7. The next release will require iOS/iPadOS 13 or above and Android 8 or above

Twilio Frontline 0.16.0 (August 2, 2021)

Android: 0.16.0 (4713)
iOS: 0.16.0 (4714)

Changes:

Improved context around transferred conversations, displaying who previously participated in a conversation and when it was transferred.

Twilio Frontline 0.15.0 (July 7, 2021)

Android: 0.15.0 (4592)
iOS: 0.15.0 (4591)

Changes:

Frontline is now in Public Beta!
Control how customer conversations are routed to employees using Frontline. Choose between custom and pool routing from within the Twilio Console.
Use Frontline on your iPad or Android tablet instead of just on your phone.
Listen to audio messages with our inline player — great for WhatsApp voice messages.

Twilio Frontline 0.14.0 (June 17, 2021)

Android: 0.14.0 (4424)
iOS: 0.14.0 (4425)

Changes:

Frontline now supports an API to fetch and edit user properties, including name, avatar, and state. Users who are no longer associated with your organization can now be deactivated.

Twilio Frontline 0.13.0 (June 3, 2021)

Android: 0.13.0 (4350)
iOS: 0.13.0 (4351)

Changes:

Frontline workers can now transfer a conversation from themselves to another co-worker! Others can now participate in a conversation for escalations, different areas of expertise, or when someone becomes unavailable

Twilio Frontline 0.12.0 (May 11, 2021)

Android: 0.12.0 (3742)
iOS: 0.12.0 (3741)

Changes:

Log in with your company’s name (set in the Twilio console) instead of an unfairly long and complicated realm SID
When you’re finished speaking with a customer, close a conversation by swiping left from the list of conversations (or clicking the icon at the top right within a conversation)

Bug fixes:

Fixed: you’ll now see the correct number of unread messages when there are multiple within a conversation
Fixed: more consistent display of timestamps (instead of 15:55 AND 3:55, you’ll just see one or the other, depending on your device’s settings)
Fixed: you can now view conversation participant details as soon as a new message comes in, without having to reload the app

Twilio Frontline 0.11.0 (April 22, 2021)

Android: 0.11.0 (3535)
iOS: 0.11.0 (3542)

Changes:

Inbound Routing feature! App users now can set their availability status which will tell if a new conversation can be routed to him or not. See Frontline docs for details on how to configure Inbound Routing, as it will require some breaking changes in Conversations API webhooks subscriptions
When a mobile user will initiate a new conversation the App will set conversation avatar based on a customer avatar

Bug fixes:

Fixed a bug with pagination in customers list. Duplicate customers wont cause animation and performance problems
Fixed a bug when expired App session caused infinite loading

Twilio Frontline 0.10.0 (March 12, 2021)

Android: 0.10.0 (3223)
iOS: 0.10.0 (3222)

Changes:

Max avatar initials is now 2, instead of 3
Send image confirmation modal will have a fixed width

Bug fixes:

Fixed a bug when a message was not visible in the app after clicking on a push notification
Fixed a bug when channel type sometimes was not visible
Fixed an issue when a message was displayed as "sending" while it was already delivered
Long customer and conversation names will be handled better to prevent visual issues
In case if a conversation with a customer was not created user wont see anymore an empty conversation in his list
Unread messages counter feature was made more stable and faster. Users wont see their own messages marked as unread, counter will be synced properly across multiple devices, messages wont appear as unread while they were already read

iOS

User wont receive push notifications anymore after he signed out

Android

Fixed a bug when an image sometimes was not loading

Twilio Frontline 0.9.0 (February 4, 2021)

Android: 0.9.0 (3020)
iOS: 0.9.0 (3018)

Changes

support hosted SSO projects which can be configured in the Frontline console
new “Settings” top-level navigation screen, from where you can now report a bug or see legal information about Twilio Frontline
new Conversation screen color scheme
empty states for Customer and Customers List screens

Rate this page:

Need some help?

We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.

Need some help?

Thank you for your feedback!

Thanks for your feedback!

Step 1

Step 2

Step 3