---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/salesforce#article
headline: Twilio for Salesforce
description: Learn what you can do with Twilio's managed package for Salesforce. We include ProcessBuilder, Apex, running SMS campaigns, and sending 1:1 messages.
url: https://www.twilio.com/docs/salesforce
inLanguage: en
dateModified: 2026-07-07T18:29:33.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Twilio for Salesforce

> \[!NOTE]
>
> This Twilio product is currently available as a **Public** **Beta** release. Some features are not yet implemented and others may be changed before the product is declared as Generally Available. **Beta products are not covered by a Twilio SLA** . [Learn more about beta product support](https://help.twilio.com/hc/en-us/articles/115002413087-Twilio-Beta-product-support).

[Twilio for Salesforce](https://www.twilio.com/en-us/salesforce) is a managed package for Salesforce that brings programmable communications to your Salesforce environment.

> \[!NOTE]
>
> Are you a [Twilio Flex](/docs/flex) user? Flex has out-of-the-box support for
> Salesforce Open CTI, so you can power your Salesforce environment with
> omnichannel communications offered by Flex. Both Salesforce Classic and
> Lightning Experience integrations are supported. [Find out more over in the
> Flex docs](/docs/flex/admin-guide/integrations/salesforce).

Using Twilio for Salesforce, you can:

* [Send automated, customized SMS messages from Process Builder](/docs/salesforce/sending-sms-messages-process-builder)
* [Send customized SMS messages to Leads and Contacts associated with a Campaign](/docs/salesforce/sending-bulk-sms-messages-campaign-members)
* [Message one on one with Contacts from their Salesforce record page](/docs/salesforce/one-one-sms-messaging-contacts)
* [Interact with the Twilio REST API using a flexible Apex library](/docs/salesforce/using-twilio-rest-apis-apex)

Licenses don't expire in Sandbox environments.

For information about the free trial and pricing, see [Twilio for Salesforce](https://www.twilio.com/en-us/salesforce#pricing).

Have any questions? You can find answers to many common enquiries in the [Twilio for Salesforce FAQ](/docs/salesforce/faq).

## Get started with Twilio for Salesforce

Ready to get started? [Visit our installation and setup guide](/docs/salesforce/install).

> \[!WARNING]
>
> Twilio provides support for only the **latest** version of the
> application. To view the current app version, please visit [Twilio
> for Salesforce Changelog](/docs/salesforce/changelog).

Twilio for Salesforce includes the following Lightning components. Click on the links to learn how to set them up.

* [SMS Lightning component](/docs/salesforce/one-one-sms-messaging-contacts)
* [SMS Inbox Lightning component](/docs/salesforce/sms-inbox)
* [SMS Campaign Lightning component](/docs/salesforce/sending-bulk-sms-messages-campaign-members)

You can also take advantage of Twilio for Salesforce functionality in the Salesforce mobile app:

* [Configure the Salesforce mobile app for Twilio](/docs/salesforce/configuring-salesforce-1-mobile-app)

## Twilio for Salesforce tutorials

After you install the package and integrate Salesforce with Twilio, use these tutorials and guides to enable common features and expand functionality in Salesforce.

* [Create Chatter Notifications on Incoming SMS](/docs/salesforce/creating-chatter-notifications-inbound-messages)
* [Send Bulk SMS to Members of a Campaign](/docs/salesforce/sending-bulk-sms-messages-campaign-members)
* [How to Handle SMS Opt-Ins](/docs/salesforce/11-sms-opt-)
* [Use Personal Phone Numbers with Salesforce Contacts](/docs/salesforce/personal-phone-numbers)
* [Forward Incoming Phone Calls to Salesforce Managed Numbers](/docs/salesforce/forwarding-calls)

## Twilio for Salesforce setup and reference

Use these guides to work with other Twilio products and to integrate with the Salesforce mobile app.

* [Use the Twilio REST API from Apex](/docs/salesforce/using-twilio-rest-apis-apex)
* [Configure the Salesforce 1 Mobile App to Work with Twilio](/docs/salesforce/configuring-salesforce-1-mobile-app)

Looking to use Flex with Salesforce? See [Integrate Flex with Salesforce](/docs/flex/admin-guide/integrations/salesforce).

## What's next for Twilio for Salesforce

Have ideas on what we should be building next? Request access to our [Trailblazer Community](https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A00000020Cl), and we'll admit users of Twilio for Salesforce right away.