# Setup Email or Custom Notifications for Incoming Messages

> \[!NOTE]
>
> Email and custom notifications are available in version **4.129 and later**.

Twilio for Salesforce can send email and custom notifications for incoming messages without the need to set up any process builders or flows in Salesforce.

Configure notifications under the *Notifications* section on the Twilio Configuration page in Salesforce.

![Notification settings for incoming messages with options for email and custom notifications.](https://docs-resources.prod.twilio.com/a307356f5009bd3e56daad259481a469234a25b43f056e8fdb607cc722e86373.png)

## Custom Notifications

* Allows you to setup push notification on desktop and mobile for agents
* You can find the *TwilioCustomNotification* in Setup -> Notification Builder -> Custom Notifications and customize its settings
* [More details on custom notifications from Salesforce](https://help.salesforce.com/s/articleView?id=sf.notif_builder_custom.htm\&type=5)

## Email Notifications

* Allows you to send an email notification to agents
* You will need to select an email address in the *Select Default Sender Email* from which the notifications will be sent
* [Note from Salesforce on setting up org wide email address](https://help.salesforce.com/s/articleView?id=sf.orgwide_email.htm\&type=5)

## Select which agent to notify

* For messages received on a [Personal number](/docs/salesforce/personal-phone-numbers), you can choose to notify the owner of the personal number or the owner of the record(lead or a contact or custom object) to which the message belongs
* For messages received on the numbers in the Default Messaging Service, you can choose to notify the record owner

  * For messages received on a Team's Messaging Service, the entire team will be notified - there is no additional setup required for this

## Configure Notification Template

* You can map notification templates for each of the object types shown
* These notification templates can be customized from Email Templates in Setup

## Chatter Notifications

* Allows you to push chatter notifications to the personal number owner
* Setup the default sender and content for chatter messages
* The *Notification Templates*, and which *Agent to Notify* settings are not applicable for chatter notifications

> \[!NOTE]
>
> We encourage the use of custom or email notifications as opposed to chatter
> notifications because of better customizations.