---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/segment/connections/destinations/catalog/route#article
headline: Route Destination
description: Connect Segment to the Route destination to send Identify and Track calls and sync contact profiles and events with Route.
url: https://www.twilio.com/docs/segment/connections/destinations/catalog/route
inLanguage: en
dateModified: 2026-07-03T01:00:45.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Route Destination

The Route destination supports the `identify` and `track` methods. The [Route destination code](https://github.com/segment-integrations/analytics.js-integration-route) is open source on GitHub.

## Getting Started

Once the Segment library is integrated with your server, toggle Route `on` in your Segment destinations setting the `organizationId`.

Route supports the `identify` and `track` methods.

## Identify

When you `identify` a contact, we'll pass that contact's information to Route with `email` as Route's Contact ID. The traits recognized as Route's contact profile fields are:

* `email` (**required** as Segment's `userId`)
* `name`
* `phone` in the International format like `'+1 23 456-7890-1234'`
* `company`

## Track

When you `track` an event, we will send that event to Route using the following data:

* `eventName` \[`string`]