---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/sendgrid/for-developers/sending-email/sugarcrm#article
headline: SugarCRM Integration
description: Integrate SugarCRM with Twilio SendGrid to route your CRM's outgoing email through SendGrid's SMTP relay for optimized inbox deliverability.
url: https://www.twilio.com/docs/sendgrid/for-developers/sending-email/sugarcrm
inLanguage: en
dateModified: 2026-07-17T03:36:59.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# SugarCRM Integration

[SugarCRM](https://www.sugarcrm.com/) is a widely used customer relationship management (CRM) platform. If you use both SugarCRM and Twilio SendGrid, you can route SugarCRM's outgoing mail through SendGrid's SMTP relay to optimize deliverability to the inbox.

## Integrate SugarCRM with SendGrid

To route SugarCRM's outgoing mail through SendGrid, change a few settings in your SugarCRM account. On the SugarCRM site, navigate to **Admin** > **Email Settings** and choose **SMTP** as the mail transfer agent. Then enter the required server info as follows:

* **SMTP Hostname** : smtp.sendgrid.net
* **SMTP Username** : 'apikey'
* **SMTP Password** : \[your SendGrid API key]
* **SMTP Port** : \[the port of your choosing, the options for which can be found [here](/docs/sendgrid/for-developers/sending-email/integrating-with-the-smtp-api/#smtp-ports)]

Note that the SMTP username is the string, "apikey" and not your account username. Using "apikey" as the username is required when using an API key as the password via Basic Authentication.

Once these changes have been made within the Email Settings page within your SugarCRM account, all outgoing mail from the application will be routed to SendGrid so we can send it to the end recipient.

SugarCRM outlines this process in more detail in their [Configuring Your Outbound Email Server (SMTP) support documentation](http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Email/Configuring_Your_Outbound_Email_Server_\(SMTP\)_to_Work_With_Sugar).