---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/sendgrid/ui/account-and-settings/accessing-email-account-associated-with-sendgrid#article
headline: Accessing email account associated with SendGrid
description: Recover access to the email address associated with your Twilio SendGrid account, including options through Unified Identity with Twilio.
url: https://www.twilio.com/docs/sendgrid/ui/account-and-settings/accessing-email-account-associated-with-sendgrid
inLanguage: en
dateModified: 2026-07-23T16:57:51.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Accessing email account associated with SendGrid

The email address associated with your SendGrid account is required to receive notifications, billing alerts, and passwords reset emails. In the event that you lose access to this email address, you have several recovery options.

1. (Recommended) Have your email administrator re-create the email address associated with the SendGrid account in question, and then request a [password reset](/docs/sendgrid/ui/account-and-settings/resetting-your-username-and-password/) email. [SendGrid support](https://support.sendgrid.com/hc/en-us) can help if you don't know the email associated with your account.
2. If you are unable to recreate or obtain access to a lost email address, you can [create a new SendGrid account](https://sendgrid.com/transactional-email/pricing). In order to ensure data privacy and security, SendGrid will not be able to transfer data from an old account to a new account. We understand that this is inconvenient. If at all possible, re-creating the email address associated with your SendGrid account is preferred for this reason.
3. If neither of the above options fit your account recovery situation, please [contact our support team](https://support.sendgrid.com/hc/en-us) for assistance.

## Unified Identity with Twilio

The Unified Identity feature lets you use your Twilio credentials for Twilio SendGrid access, so your Twilio account email can also access your Twilio SendGrid account. If you lose access to the email address associated with Twilio SendGrid, you can use Twilio's account recovery options for a smoother recovery process. For assistance with account recovery or email access, please contact our [support team](https://help.twilio.com/hc/en-us/articles/19652187501211-Getting-Started-with-the-Unified-Login-and-Product-Switcher).

> \[!NOTE]
>
> Unified Login allows Twilio users to use their Twilio email, password, and authentication settings across multiple products, including Segment and SendGrid. [Learn more](https://help.twilio.com/hc/en-us/articles/19652187501211-Getting-Started-with-the-Unified-Login-and-Product-Switcher)