---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/sendgrid/ui/account-and-settings/marketplace-account-access#article
headline: Cloud marketplace account access
description: Learn how to access a Twilio SendGrid account provisioned through a cloud marketplace such as AWS, Azure, Google Cloud, or Heroku using a Twilio unified identity.
url: https://www.twilio.com/docs/sendgrid/ui/account-and-settings/marketplace-account-access
inLanguage: en
dateModified: 2026-10-05T16:32:45.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Cloud marketplace account access

If a reseller marketplace provisioned your Twilio SendGrid account, you must access your SendGrid account using a Twilio identity.
Marketplaces may include Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or Heroku.

## Why a Twilio identity is required for accessing marketplace accounts

Cloud marketplace accounts used the Account Provisioning API for single sign-on. Using the API, they generated a one-time code. They exchanged that code for access to the customer's Twilio SendGrid account. This approach had serious limitations:

* Anyone with access to your marketplace subscription also had full account-owner access to your SendGrid account.
* No method existed that could restrict access or assign different roles to different users.
* Multiple users accessing the account left no visibility or audit trail.

**Unified identity** replaces the one-time code exchange flow for new and existing marketplace accounts. This links your Twilio identity to your SendGrid account. This link grants the Twilio identity access as a teammate on your SendGrid account. This enables centralized user management across multiple SendGrid accounts.

> \[!NOTE]
>
> The next time you access SendGrid through the marketplace, you need to configure a Twilio identity.

## Access to your marketplace account

When you provision your SendGrid account through a cloud marketplace and you access the SendGrid account for the first time:

1. To access your SendGrid account, click on the link in the marketplace. The link differs across marketplaces:

* AWS: Click **Set up your account**.
* Microsoft Azure: Click **Open SaaS Account on publisher's site**.
* Google Cloud: Click **Manage on provider**.
* Heroku: Click the Add-on Services Service name link.

2. Enter your email address in the **Email address** box. After this setup, you use this email address for the unified identity.
3. Click **Continue**.
4. Twilio verifies the email address for use against Twilio identity systems.

* If the Twilio identity already exists for that email address, the site directs you to log in.
* If not, the site directs you to sign up for a Twilio identity.

5. After completing sign-up or sign-in, Twilio SendGrid creates a unified teammate. This teammate is linked your email address, SendGrid account, and Twilio identity.

If the login page displays an error message in a banner at the top of the page, follow its instructions. If the issue persists, contact Twilio [SendGrid support](https://support.sendgrid.com).

## Manage access with role-based controls

Because marketplace accounts use Twilio unified identity and the SendGrid teammate model, you can:

* **Add teammates**: Invite additional users to your SendGrid account with the permissions they need for their role.
* **Assign specific roles**: Grant teammates admin, read-only, or restricted access rather than giving everyone account-owner access.
* **Link one identity to multiple accounts**: A single Twilio identity can be a unified teammate on multiple SendGrid marketplace accounts, making it easy to manage several accounts without separate logins.

To learn more about managing teammates and their permissions, see:

* [Teammates](/docs/sendgrid/ui/account-and-settings/teammates)
* [Teammate Permissions](/docs/sendgrid/ui/account-and-settings/teammate-permissions)

## Additional resources

[Twilio Login for SendGrid](/docs/sendgrid/ui/account-and-settings/twilio-login-overview) — how Twilio Login works for direct SendGrid accounts