# AI agents guides Use Twilio Programmable Voice to build AI agents. For example, you can programmatically call customers to interact with them using AI-driven responses. ## Evaluate Evaluate Twilio features and products that support AI agents to determine which ones are right for your needs. #### CLICK TO EXPAND * **[Branded Calling](/docs/voice/branded-calling)**: Increase call trust by displaying a verified name, logo, and call reason on recipients' mobile phones. * **[Conversation Relay](/docs/voice/conversationrelay)**: Send audio from live calls to Conversation Relay for real-time transcription and analysis. * **[Conversation Intelligence (classic)](/docs/conversation-intelligence-classic)**: Use AI to analyze and extract insights from customer conversations. * **[Voice Insights](/docs/voice/voice-insights)**: Monitor and analyze call events, call quality, and more. * **[Caller ID Name (CNAM)](/docs/voice/brand-your-calls-using-cnam)**: Display your business name on recipients' mobile phones or landlines. * **[Event Streams](/docs/events)**: Get a unified event stream and have it piped directly into your data infrastructure. ## Plan and build Learn how to plan and build standalone, functional Twilio Programmable Voice components. Combine components to create apps featuring AI agents. ### Basic * **[Record calls](/docs/voice/tutorials/how-to-record-phone-calls)**: Capture audio from calls for quality assurance or compliance. * [Record single side of a call](/docs/voice/tutorials/how-record-single-side-call). * **[Set up Media Streams](/docs/voice/media-streams)**: Use your own infrastructure for transcription and analysis. * [Media Streams WebSocket messages](/docs/voice/media-streams/websocket-messages). * [Consume a real-time Media Stream](/docs/voice/tutorials/consume-real-time-media-stream-using-websockets-python-and-flask): Learn how to consume a real-time Media Stream using WebSockets, Python, and Flask. * **[Onboard with Conversation Relay](/docs/voice/conversationrelay/onboarding)**: Use Conversation Relay for real-time transcription, text-to-speech, and voice synthesis. * [Conversation Relay WebSocket messages](/docs/voice/conversationrelay/websocket-messages). * [Conversation Relay best practices](/docs/voice/conversationrelay/best-practices). ### Advanced * **[Detect answering machines](/docs/voice/answering-machine-detection)**: Determine if a human or machine answered the call, and adjust your flow accordingly. * **[Voice Recording settings](/docs/voice/recording-settings)**: Configure account-wide settings for voice recordings, including external storage and encryption. * **[Voice recording encryption](/docs/voice/tutorials/voice-recording-encryption)**: Encrypt your voice recordings with your own public key for additional security. * **[Pick a voice](/docs/voice/conversationrelay/voice-configuration)**: Choose a text-to-speech voice for Conversation Relay. * **[Modify calls in progress](/docs/voice/tutorials/how-to-modify-calls-in-progress)**: Redirect or update active notification calls programmatically. * **[Share information between your applications](/docs/voice/how-share-information-between-your-applications)**: Pass metadata between your backend and client-side applications using custom parameters at call connection time. * **[Connect to Google Dialogflow](/docs/voice/virtual-agent/dialogflow-cx-onboarding)**: Connect Twilio calls to a [Google Dialogflow](https://cloud.google.com/dialogflow) agent to provide callers with conversational experiences. #### Trusted calling **Set up trusted calling**: Increase call transparency and trust by displaying your info on recipients' phones. * [US Basic Branded Calling](/docs/voice/branded-calling/us-basic): Display a verified name on mobile phones. * [US Enhanced Branded Calling](/docs/voice/branded-calling/us-enhanced): Display a verified name, company logo, and call reason on mobile phones. * [Caller ID Name (CNAM)](/docs/voice/brand-your-calls-using-cnam): Display your business name on recipients' mobile phones or landlines. #### Advanced connectivity **SIP for Programmable Voice**: Connect your SIP-enabled equipment to the Twilio platform for outbound calls. #### CLICK TO EXPAND * [Getting started with SIP](/docs/voice/sip/quickstart) * [Route calls to your SIP network](/docs/voice/tutorials/how-to-route-calls-to-your-sip-network) * [SIP and TwiML interaction](/docs/voice/api/sip-twiml) * [Use a private SIPconnection with Twilio Interconnect](/docs/voice/api/sip-interconnect) * [SIP security best practices](/docs/voice/api/sip-security) ## Troubleshoot Troubleshoot issues with AI agent apps. #### CLICK TO EXPAND * [Voice Insights FAQs](/docs/voice/voice-insights/frequently-asked-questions) * [Answering Machine Detection FAQs](/docs/voice/answering-machine-detection-faq-best-practices) * [Troubleshooting voice calls](/docs/voice/troubleshooting) * [Invoice and call log discrepancies](/docs/voice/why-doesnt-my-invoice-match-what-i-pull-from-the-call-logs) ## Maintain Maintain and monitor your app and AI agent interactions. #### CLICK TO EXPAND **Set up and interpret Voice Insights**: Monitor and analyze call events, call quality, and more. * [Use the Call Insights dashboard](/docs/voice/voice-insights/call-insights-dashboard): Get a comprehensive overview of your voice communications performance. * [Subaccounts Call Insights dashboard](/docs/voice/voice-insights/subaccount-call-insights-dashboard) * [View the Call Summary](/docs/voice/voice-insights/call-summary): View call metadata, connection parameters, and quality indicators for every call. * [View Trust & Engagement Insights](/docs/voice/voice-insights/voice-insights-trust-engagement-insights): Monitor and improve the trust and engagement factors that determine whether recipients answer calls. * [Set up Event Streams for Call Insights](/docs/voice/voice-insights/event-streams/call-insights-events): Get a unified event stream and have it piped directly into your data infrastructure. * Enable [Advanced Voice Insights features](/docs/voice/voice-insights/advanced-features) and the [Voice Insights Intelligent Discovery AI Assistant](/docs/voice/voice-insights/voice-insights-intelligent-discovery-ai-assistant) for more nuanced insights. **Track usage, costs, and application health**: Monitor usage and costs in the Console, through the API, or with Datadog, and set up alarms for application errors. * [Track usage, costs, and application health](/docs/voice/guides/track-usage-costs-health): Monitor usage and costs in the Console, through the API, or with Datadog, and set up alarms for application errors.