# AI or ML transcription guides Use Twilio Programmable Voice to build AI or ML transcription solutions. For example, you can programmatically transcribe incoming phone calls, analyze user input, and extract valuable insights from conversations. ## Evaluate Evaluate Twilio features and products that support AI or ML transcription to determine which ones are right for your needs. #### CLICK TO EXPAND * **[Media Streams](/docs/voice/media-streams)**: Stream audio from live calls to your own infrastructure in real time for AI or ML processing. * **[Conversation Relay](/docs/voice/conversationrelay)**: Send audio from live calls to Conversation Relay for real-time transcription and analysis. * **[Conversation Intelligence (classic)](/docs/conversation-intelligence-classic)**: Use AI to analyze and extract insights from customer conversations. * **[Conferencing](/docs/voice/conference)**: Connect multiple participants in a single call. * **[Voice Insights](/docs/voice/voice-insights)**: Monitor and analyze call events, call quality, and more. * **[SIP for Programmable Voice](/docs/voice/api/sip-interface)**: Use your existing SIP communications infrastructure with Twilio. * **[Bring Your Own Carrier (BYOC) Trunking](/docs/voice/bring-your-own-carrier-byoc)**: Connect your own carrier and phone numbers to the Twilio platform for voice calls. ## Plan and build Learn how to plan and build standalone, functional Twilio Programmable Voice components. Combine components to create an AI or ML transcription solution. ### Basic * **[Respond to incoming phone calls](/docs/voice/tutorials/how-to-respond-to-incoming-phone-calls)**: Use the `` TwiML verb to play a message to a caller. * **[Gather user input](/docs/voice/tutorials/how-to-gather-user-input-via-keypad)**: Use `` to let callers navigate menus with their keypad. * **[Record calls](/docs/voice/tutorials/how-to-record-phone-calls)**: Capture audio from calls for quality assurance or compliance. * [Record single side of a call](/docs/voice/tutorials/how-record-single-side-call). * **[Conference Calling](/docs/voice/tutorials/how-to-create-conference-calls)**: Host multi-party calls. #### Transcription and text-to-speech **Set up real-time transcription** with Media Streams or Conversation Relay. * [Set up Media Streams](/docs/voice/media-streams): Use your own infrastructure for transcription and analysis. * [Media Streams WebSocket messages](/docs/voice/media-streams/websocket-messages). * [Consume a real-time Media Stream](/docs/voice/tutorials/consume-real-time-media-stream-using-websockets-python-and-flask): Learn how to consume a real-time Media Stream using WebSockets, Python, and Flask. * [Onboard with Conversation Relay](/docs/voice/conversationrelay/onboarding): Use Conversation Relay for real-time transcription, text-to-speech, and voice synthesis. * [Conversation Relay WebSocket messages](/docs/voice/conversationrelay/websocket-messages). * [Conversation Relay best practices](/docs/voice/conversationrelay/best-practices). ### Advanced * **[Build IVR phone trees](/docs/voice/tutorials/build-interactive-voice-response-ivr-phone-tree)**: Create more complex menus to route callers to the right department. * **[Voice Recording settings](/docs/voice/recording-settings)**: Configure account-wide settings for voice recordings, including external storage and encryption. * **[Voice recording encryption](/docs/voice/tutorials/voice-recording-encryption)**: Encrypt your voice recordings with your own public key for additional security. * **[Modify calls in progress](/docs/voice/tutorials/how-to-modify-calls-in-progress)**: Redirect or update active calls programmatically. * **[Share information between your applications](/docs/voice/how-share-information-between-your-applications)**: Pass metadata between your backend and client-side applications using custom parameters at call connection time. * **[Failover best practices](/docs/voice/twilio-voice-failover-best-practices)**: Ensure your call center remains operational during outages. * **[Emergency Calling](/docs/voice/tutorials/emergency-calling-for-programmable-voice)**: Connect callers to emergency services. * [Emergency Calling for SIP Interfaces](/docs/voice/sip/emergency-calling). #### Advanced transcription and text-to-speech * **[Pick a voice](/docs/voice/conversationrelay/voice-configuration)**: Choose a text-to-speech voice. #### Advanced connectivity **SIP for Programmable Voice**: Connect your SIP-enabled equipment to the Twilio platform. * [Send inbound SIP to Twilio](/docs/voice/api/sending-sip) * [Encrypt inbound SIP calls with Secure Media](/docs/voice/api/secure-media) * [Use a private SIPconnection with Twilio Interconnect](/docs/voice/api/sip-interconnect) * [Add programmability to your existing SIP network](/docs/voice/tutorials/how-to-add-programmability-to-your-existing-sip-network) ## Troubleshoot Troubleshoot issues with AI or ML transcription solutions. #### CLICK TO EXPAND * [Voice Insights FAQs](/docs/voice/voice-insights/frequently-asked-questions) * [Troubleshooting voice calls](/docs/voice/troubleshooting) * [Invoice and call log discrepancies](/docs/voice/why-doesnt-my-invoice-match-what-i-pull-from-the-call-logs) ## Maintain Maintain and monitor your app and inbound calls. #### CLICK TO EXPAND **Set up and interpret Voice Insights**: Monitor and analyze call events, call quality, and more. ### Basic * [Use the Call Insights dashboard](/docs/voice/voice-insights/call-insights-dashboard): Get a comprehensive overview of your voice communications performance. * [Subaccounts Call Insights dashboard](/docs/voice/voice-insights/subaccount-call-insights-dashboard) * [View the Call Summary](/docs/voice/voice-insights/call-summary): View call metadata, connection parameters, and quality indicators for every call. * [Use the Conference Insights dashboard](/docs/voice/voice-insights/conference-insights-dashboard): Monitor and analyze the quality of your conference calls. * [View the Conference and Participant Summary](/docs/voice/voice-insights/conference-participant-summary): View metadata, connection parameters, and quality indicators for conference calls and participants. ### Advanced * [Set up Event Streams for Call Insights](/docs/voice/voice-insights/event-streams/call-insights-events) or [Event Streams for Conference Insights](/docs/voice/voice-insights/event-streams/conference-insights-event): Get a unified event stream and have it piped directly into your data infrastructure. * Enable [Advanced Voice Insights features](/docs/voice/voice-insights/advanced-features) and the [Voice Insights Intelligent Discovery AI Assistant](/docs/voice/voice-insights/voice-insights-intelligent-discovery-ai-assistant) for more nuanced insights. **Track usage, costs, and application health**: Monitor usage and costs in the Console, through the API, or with Datadog, and set up alarms for application errors. * [Track usage, costs, and application health](/docs/voice/guides/track-usage-costs-health): Monitor usage and costs in the Console, through the API, or with Datadog, and set up alarms for application errors.