- API & Docs
You identify a workflow or business process that can benefit from call recording
You add a few lines of code to incorporate Twilio into your app
There was a time when recording a call meant attaching a cassette recorder to a physical phone line or implementing an expensive enterprise solution.
Today, it’s possible to record any call with a simple software command. That means you can automatically capture and archive every voice interaction, making it easy to monitor calls for quality purposes, to record calls for compliance reasons or to leverage recordings for staff training.
With Twilio, there’s no limit to how many calls you can record or how many minutes you archive. Recordings can be stored in the cloud or on-premises. And, to get the most out of the data, you can add the recordings to your CRM, call center solution or other business app.
Call recording provides a valuable tool for capturing any interaction.
Make sure all agents consistently receive high marks in customer surveys. Turn on call recording to spot employees who need coaching.
Simplify your approach to compliance by adding call recording. Now you can adapt to an ever-changing regulatory landscape with a minimum of fuss.
Help your sales team master the most effective sales techniques. Record your best sales people and put together a playbook.
For general sales inquiries, get in touch with our sales team to learn more about how Twilio can provide the solution you need.