- API & Docs
You write a few lines of code to greet and prompt your customers when they call
Your app tells Twilio how to route the call based on user input and your business logic
The customer is routed to an agent or the information they needed
Interactive voice response (IVR) is a computer based technology that allows callers to make selections from their phone keypad based on the options provided by recorded messages at the receiving end.
A well-designed interactive voice response system can give customers the quickest answers to their questions and route them where they want to go, whether they're calling about a store's hours of operations, an upcoming trip, a billing issue or technical support. And the perfect IVR doesn't have to bust your budget.
With Cloud IVR you get all the capabilities of an on-premises system without the headaches and expense that comes from installing and maintaining complex telecommunications systems.
Twilio makes it easy to build a Cloud IVR that has the power and reliability you'd expect from enterprise software along with the flexibility you get from the cloud. You can create your IVR using any web language and seamlessly merge it with existing applications or databases. You'll get the interactive system you need, without contracts or upfront fees.
"Twilio has been our platform of choice for building Zendesk Voice because it is developer-friendly, scalable and feature-rich. Through this product, we empower businesses with a phone support experience that promotes seamless support workflow and transparency in customer service."
Customer service organizations were among the first to recognize the advantages of an automated attendant. But other business departments soon began reaping benefits as well, including increased sales and a more effective sales team.
Reduce wait times by providing information when the call is answered or transferring to the appropriate rep.
Help guarantee a good impression by guiding your customers to the information they need.
Combine call data with details from your CRM, and even whisper it in your reps' ears as calls are transferred.
For general sales inquiries, get in touch with our sales team to learn more about how Twilio can provide the solution you need.