https://www.twilio.com/en-us/blog Explore the latest company news, product updates, technical tutorials, and best practices from Twilio, the industry-leading customer engagement platform. en Thu, 24 Sep 2026 02:20:03 -0400 Twilio and Ciptex ran a Conversations in the AI Era meetup on September 3rd, 2026 at Colony Manchester Tue, 22 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/events/twilio-ciptex-colony-manchester-september-2026 https://www.twilio.com/en-us/blog/events/twilio-ciptex-colony-manchester-september-2026 Ryan Britnell Ina Perkins, Paul Kamp Events & Community You probably have more data than you know what to do with. The real problem is that the data is sitting in a system that doesn’t talk to the ones that need it. Tue, 22 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/customer-data-activation-problem https://www.twilio.com/en-us/blog/insights/customer-data-activation-problem Jesse Sumrak Lyssa Test Industry Insights Modern AI agents are only as effective as the data infrastructure behind them. Discover how unified CDPs eliminate AI silos, deliver real-time context, and power seamless, personalized customer experiences at scale. Read the 2026 CDP Report. Mon, 21 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/why-AI-agents-are-only-as-smart-as-your-data-infrastructure https://www.twilio.com/en-us/blog/insights/why-AI-agents-are-only-as-smart-as-your-data-infrastructure Cynthia Goldsworthy Industry Insights 76% of customers say the human agent they're transferred to has no context. Learn 5 steps to a better AI-to-human handoff that carries the conversation. Mon, 21 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai-to-human-handoff-context https://www.twilio.com/en-us/blog/insights/ai-to-human-handoff-context Jesse Sumrak Lyssa Test Industry Insights Sending SMS with an Agentic AI using Twilio and Hermes Agent - a tutorial and review of process Sun, 20 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/sending-sms-agentic-ai-using-twilio-hermes-agent https://www.twilio.com/en-us/blog/developers/tutorials/integrations/sending-sms-agentic-ai-using-twilio-hermes-agent Amanda Lange Paul Kamp Developer Insights Data collection was never the problem. 48% of companies say connecting that data across channels is their biggest obstacle. Sun, 20 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/more-data-wont-make-ai-smarter https://www.twilio.com/en-us/blog/insights/more-data-wont-make-ai-smarter Jesse Sumrak Lyssa Test Industry Insights Automate Twilio auth token detection and rotation with TruffleHog, Tines, and Slack to quickly secure exposed credentials. Sun, 20 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/building-blocks/automate-auth-token-detection-rotation-trufflehog-tines-slack https://www.twilio.com/en-us/blog/developers/tutorials/building-blocks/automate-auth-token-detection-rotation-trufflehog-tines-slack Matt Coser Dan Nieters, Matthew Setter Developer Insights How Twilio updated 1,138 error-code docs pages using the OpenAI API, automated quality checks, and human-guided reviews. Wed, 16 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/automated-pipeline-revise-docs-error-codes https://www.twilio.com/en-us/blog/developers/automated-pipeline-revise-docs-error-codes Maria Bermudez Ana Maria Benites Rodríguez, Ryan Chinn, Elmer Thomas, Paul Kamp Developer Insights The U.S. Presidential election and the holiday shopping season are almost here, and with them comes a surge in message traffic. At Twilio, we’re ready to make sure your messages reach their destination without any hiccups. Wed, 16 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/messaging-hap-2026 https://www.twilio.com/en-us/blog/products/messaging-hap-2026 Product News Manage marketplace communications without pre-associating numbers. Use Twilio Proxy, Voice, and Serverless to build dynamic, Just-in-Time masked session calls. Tue, 15 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/just-in-time-masked-calls-proxy https://www.twilio.com/en-us/blog/developers/tutorials/integrations/just-in-time-masked-calls-proxy Leroy Chan Marc Devens, Paul Kamp Developer Insights How to Orchestrate Multi-Call Conversations with an LLM and Twilio Conversation Memory Mon, 14 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory https://www.twilio.com/en-us/blog/developers/tutorials/product/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory Amanda Lange Matthew Setter, Dylan Frankcom Developer Insights Discover how customer identity and access management (CIAM) uses continuous trust, deepfake defense, and agentic AI governance to protect users. Mon, 14 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/what-is-ciam https://www.twilio.com/en-us/blog/insights/best-practices/what-is-ciam Ravleen Kaur Catie Kolander Industry Insights Learn about the top conversational AI platforms in 2026, including infrastructure, enterprise, open source, and agentic options. See what fits your stack. Mon, 14 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/conversational-ai-platforms https://www.twilio.com/en-us/blog/insights/conversational-ai-platforms Jesse Sumrak Industry Insights How to Connect Your Twilio Agent to External APIs Mon, 14 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis Amanda Lange Developer Insights Learn how to build a Python FastAPI voice agent that uses Twilio Conversation Memory to remember callers across separate phone calls, so if someone hangs up and calls back, the agent picks up right where the conversation left off. Sun, 13 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory-python https://www.twilio.com/en-us/blog/developers/tutorials/product/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory-python Amanda Lange, Dylan Frankcom Developer Insights Build a voice-enabled AI agent in Node.js with Twilio Conversation Relay and OpenAI to dynamically fetch live data from external REST APIs. Sun, 13 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis-nodejs https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis-nodejs Dhruv Patel, Amanda Lange Developer Insights Learn how to orchestrate multi-call voice conversations using Node.js, OpenAI, and Twilio Conversation Memory to persist caller context across separate calls. Sun, 13 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory-nodejs https://www.twilio.com/en-us/blog/developers/tutorials/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory-nodejs Amanda Lange, Dhruv Patel Developer Insights Italy has followed France and introduced rules around email open tracking pixels. Here’s what you need to know. Sun, 13 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/italy-open-pixel-rules https://www.twilio.com/en-us/blog/insights/italy-open-pixel-rules Denis O'Sullivan Jesse Sumrak, Beth Kittle Industry Insights Learn how to connect a Twilio voice agent to an external API using Python, so it can fetch real-time data and take action on a caller's behalf. Fri, 11 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis-python https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis-python Amanda Lange, Dylan Frankcom Developer Insights Stop losing critical messages in the noise. Discover how to deliver secure account verifications and operational updates via WhatsApp. Thu, 10 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/events/webinar-elevating-customer-engagement-with-WhatsApp https://www.twilio.com/en-us/blog/events/webinar-elevating-customer-engagement-with-WhatsApp Events & Community In this tutorial, you will use PHP and OpenSwoole to build a voice agent using Twilio Conversation Relay. Thu, 10 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis-php https://www.twilio.com/en-us/blog/developers/tutorials/product/how-to-connect-twilio-agent-to-external-apis-php Amanda Lange, Matthew Setter Developer Insights In this tutorial you'll make a PHP service using Open Swoole that retains caller context, preferences and action history across multiple separate inbound calls. Thu, 10 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory-php https://www.twilio.com/en-us/blog/developers/tutorials/product/orchestrate-multi-call-conversations-with-llm-twilio-conversation-memory-php Amanda Lange, Matthew Setter Developer Insights Build inbound and outbound voice AI assistants that can handle tool calls using Python, Twilio Agent Connect, and OpenAI's GPT-Live. Wed, 09 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/tac-gpt-live-voice-ai-agent-python https://www.twilio.com/en-us/blog/developers/tutorials/integrations/tac-gpt-live-voice-ai-agent-python Xinghao Huang Ryan Rouleau, Ryan Rishi, Rachel Baskin, Wen Zhu, Paul Kamp Developer Insights Build real-time voice AI Agents with Twilio and GPT-Live-1 in the OpenAI API with these tutorials, sample apps, and more. Wed, 09 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/twilio-openai-gpt-live-1-api-resources https://www.twilio.com/en-us/blog/developers/twilio-openai-gpt-live-1-api-resources Lenore Files Paul Kamp, Xinghao Huang, Ryan Rouleau, Wen Zhu Developer Insights Find hundreds of Cyber Monday email subject lines with templates and examples to inspire your email campaigns this shopping season. Wed, 09 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/cyber-monday-email-subject-lines https://www.twilio.com/en-us/blog/insights/cyber-monday-email-subject-lines Jesse Sumrak Ayanna Julien Industry Insights Build an AI voice assistant that answers a phone call with Twilio Programmable Voice and Media Streams, powered by OpenAI's GPT-Live-1. Wed, 09 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/voice-ai-assistant-openai-gpt-live-1-node https://www.twilio.com/en-us/blog/developers/tutorials/integrations/voice-ai-assistant-openai-gpt-live-1-node Paul Kamp Lenore Files, Ryan Rouleau Developer Insights Build an AI agent that places outbound calls with Twilio Programmable Voice and Media Streams, powered by OpenAI’s GPT-Live-1. Wed, 09 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/outbound-calls-openai-gpt-live-1-node https://www.twilio.com/en-us/blog/developers/tutorials/integrations/outbound-calls-openai-gpt-live-1-node Paul Kamp Developer Insights SMS pumping fraud is an urgent problem for businesses that use SMS. Learn more about SMS pumping and how to prevent it. Wed, 09 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/sms-pumping-fraud-solutions https://www.twilio.com/en-us/blog/sms-pumping-fraud-solutions Ravleen Kaur, Catie Kolander, Chris Piwinski, Paul Kamp Industry Insights Email deliverability determines whether your messages reach inboxes or spam folders. Follow these 10+ best practices to improve your deliverability rates. Tue, 08 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/8-best-practices-to-improve-your-email-deliverability https://www.twilio.com/en-us/blog/insights/8-best-practices-to-improve-your-email-deliverability Jesse Sumrak Industry Insights Learn how to integrate an ElevenLabs voice agent with Twilio Programmable Voice for seamless AI-to-human call handoffs, preserving context and call control. Tue, 08 Sep 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/ai-agent-to-human-agent-elevenlabs-call-handoffs-twilio https://www.twilio.com/en-us/blog/developers/tutorials/integrations/ai-agent-to-human-agent-elevenlabs-call-handoffs-twilio Ricardo Bangueses Dhruv Patel Developer Insights