https://www.twilio.com/en-us/blog Explore the latest company news, product updates, technical tutorials, and best practices from Twilio, the industry-leading customer engagement platform. en Sun, 05 Jul 2026 00:29:01 -0400 Twilio recently launched our Compliance Toolkit in general availability, with HIPAA eligibility, intelligent intent-based protections, quiet hours, and TCPA Known Litigator supression Tue, 30 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/compliance-toolkit-generally-available https://www.twilio.com/en-us/blog/products/compliance-toolkit-generally-available Will McKenzie Product News Learn to use Twilio Media Streams, NVidia’s PersonaPlex speech model, and RunPod to bring low-latency real-time voice translation to a voice conversation. Mon, 29 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/real-time-speech-to-speech-media-streams-nvidia-personaplex https://www.twilio.com/en-us/blog/developers/tutorials/integrations/real-time-speech-to-speech-media-streams-nvidia-personaplex Christopher Connolly Courtney Harland, Paul Kamp Developer Insights Protect your organization's secrets from the latest supply chain risks. Learn how to build a multi-layered defense strategy with Twilio. Mon, 29 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/quarterly-fraud-update-june-2026 https://www.twilio.com/en-us/blog/insights/best-practices/quarterly-fraud-update-june-2026 Dan Nieters, Alena Eissman, Dave Westbrook Dave Esber, Paul Kamp Industry Insights How does conversational AI work in practice? Here are specific examples across six industries, from voice AI to cross-channel support. Mon, 29 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/conversational-ai-examples-use-cases https://www.twilio.com/en-us/blog/insights/conversational-ai-examples-use-cases Jesse Sumrak Industry Insights Discover how RCS messaging is helping toll agencies fight phishing scams with verified, branded texts. Learn how Twilio's RCS now reaches AT&T, Verizon, and T-Mobile users instantly. Thu, 25 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/modernizing-toll-and-transit-communications-with-verified-messaging https://www.twilio.com/en-us/blog/insights/modernizing-toll-and-transit-communications-with-verified-messaging Savi Chakraborty Industry Insights Drive conversions with RCS campaigns in Heymarket, powered by Twilio. Engage customers with rich media and interactive actions, and fall back to SMS or MMS. Wed, 24 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/create-high-impact-rcs-marketing-campaigns-heymarket https://www.twilio.com/en-us/blog/developers/tutorials/integrations/create-high-impact-rcs-marketing-campaigns-heymarket Al Kiramoto, Gio Carrara Will McKenzie, Sophia Huneycutt, James Morgan, Paul Kamp Developer Insights Learn how to build a Twilio-powered patient scheduling voice agent, then simulate, test, and monitor it in production using Bluejay. Tue, 23 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/patient-appointment-scheduling-agent-twilio-bluejay https://www.twilio.com/en-us/blog/developers/tutorials/integrations/patient-appointment-scheduling-agent-twilio-bluejay Deepti Naidu, Rohan Vasishth Deepak Jayanna, Lenore Files, Paul Kamp Developer Insights In this tutorial, you're going to learn how to validate Event Streams Webhooks from Twilio in your Rust applications. Tue, 23 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/validate-twilio-event-streams-webhooks-rust https://www.twilio.com/en-us/blog/developers/tutorials/validate-twilio-event-streams-webhooks-rust Matthew Setter Amanda Lange Developer Insights Stop making customers repeat themselves. Learn how AI customer memory systems work, what to look for, and how leading platforms compare in 2026. Mon, 22 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai-customer-memory https://www.twilio.com/en-us/blog/insights/ai-customer-memory Jesse Sumrak Industry Insights Which CDP gives AI agents the full customer picture? We compare the top platforms on unified profiles, AI readiness, integrations, and pricing. Sun, 21 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/top-customer-data-platform https://www.twilio.com/en-us/blog/insights/top-customer-data-platform Jesse Sumrak Natalie Schwab Industry Insights From Customer Intelligence to Customer Engagement Tue, 16 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/partners/spotlights/from-customer-intelligence-to-customer-engagement https://www.twilio.com/en-us/blog/partners/spotlights/from-customer-intelligence-to-customer-engagement Stillman Wong Partners & Ecosystems How Twilio for Salesforce uses Platform Events, async pipelines, and a consent-first data model to deliver enterprise messaging natively inside the CRM. Tue, 16 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/architecting-crm-native-messaging-twilio-for-salesforce https://www.twilio.com/en-us/blog/developers/tutorials/integrations/architecting-crm-native-messaging-twilio-for-salesforce Devam Gupta Daniel Arturo Cañón Molina, Paul Kamp Developer Insights In the hyper-charged AI landscape of 2026, the real make-or-break challenge isn't the brain of your AI—it's the infrastructure. In this must-read deep dive, Twilio Developer Evangelist breaks down the electric pulse of the APAC tech boom and exposes the hidden "Growth Tax" that brings unprepared startups to a grinding halt. From the "last mile" nightmare of regulatory spaghetti to the deal-breaking latency that ruins voice-agent magic, this post reveals exactly why incredible AI models hit a wall when trying to go global. Tue, 16 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai-natives https://www.twilio.com/en-us/blog/insights/ai-natives Michelle Duke Company See a strategic framework for ensuring voice call resilience across regions with Twilio Voice. Protect your critical communication paths with disaster recovery plans that work. Sun, 14 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/best-practices/scope-govern-plan-cross-region-voice-recovery https://www.twilio.com/en-us/blog/developers/best-practices/scope-govern-plan-cross-region-voice-recovery Hao Wang Hongwei Sun, Lisha Tseng, Robert Welbourn, Paul Kamp Developer Insights The world of user authentication is evolving rapidly. Learn about the latest trends, insights, and strategies for 2026. Thu, 11 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/trends/user-authentication-trends https://www.twilio.com/en-us/blog/insights/trends/user-authentication-trends Sebastian Del Aguila Fiocco, Ravleen Kaur Adam Elboim, Catie Kolander, Kelley Robinson Industry Insights Voice AI lets businesses automate conversations that sound human. Learn what it is, how it works, real examples, and what to look for in a platform. Thu, 11 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/what-is-voice-ai https://www.twilio.com/en-us/blog/insights/what-is-voice-ai Jesse Sumrak, Ravleen Kaur Industry Insights Contact center technologies are always evolving, with new trends rising annually. Learn more about 13 contact center technologies to have on your radar. Thu, 11 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/contact-center-technologies-to-know https://www.twilio.com/en-us/blog/contact-center-technologies-to-know Nathalia Velez Ryan, Jesse Sumrak, Ravleen Kaur Industry Insights Matt Cortland, the creator of the Guinness Price Index, talks about the project and the technology backing it. More at Twilio’s SIGNAL Berlin in June 2026. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/events/matt-cortland-guinness-price-index-signal-berlin-2026 https://www.twilio.com/en-us/blog/events/matt-cortland-guinness-price-index-signal-berlin-2026 Ina Perkins Events & Community Passkeys are the future of user authentication. Learn how Twilio can make verification work for you and every user. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/trends/rise-of-passwordless-authentication https://www.twilio.com/en-us/blog/insights/trends/rise-of-passwordless-authentication Ravleen Kaur Catie Kolander Industry Insights Discover the key differences between passkeys and passwords. Learn how Twilio Verify can enable secure, seamless passwordless authentication for your business. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/passkeys https://www.twilio.com/en-us/blog/insights/best-practices/passkeys Ravleen Kaur, Pam Beiler, Catie Kolander Industry Insights IVR is a vital call center technology that routes customer calls. Learn the benefits and IVR best practices for contact centers. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/ivr-what-it-is-and-how-it-benefits-contact-center https://www.twilio.com/en-us/blog/ivr-what-it-is-and-how-it-benefits-contact-center Jesse Sumrak, Nathalia Velez Ryan, Ravleen Kaur Miguel Grinberg, Ayanna Julien, Julie Griffin Industry Insights Announcing Data Residency for SMS (EU): Local control, global trust Tue, 09 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/launches/data-residency-for-SMS-eu https://www.twilio.com/en-us/blog/products/launches/data-residency-for-SMS-eu Bill Higbee Product News Traditional phone systems cost too much and can't scale. Learn why businesses are switching to VoIP call centers for lower costs and advanced features. Tue, 09 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/cloud-comms/reasons-to-have-voip-call-center https://www.twilio.com/en-us/blog/insights/cloud-comms/reasons-to-have-voip-call-center Nathalia Velez Ryan, Jesse Sumrak, Ravleen Kaur Ayanna Julien Industry Insights Master call queue management with this guide to phone queue systems. Learn call queuing best practices, reduce wait times, and improve customer service. Tue, 09 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/call-queuing https://www.twilio.com/en-us/blog/insights/best-practices/call-queuing Jesse Sumrak, Ravleen Kaur Ravleen Kaur Industry Insights Learn to build a context-aware customer service workflow using Twilio Agent Connect, Conversation Memory, and Flex for seamless AI-to-human handoffs. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/twilio-agent-connect-flex-human-handoff https://www.twilio.com/en-us/blog/developers/tutorials/product/twilio-agent-connect-flex-human-handoff Simran Aishwarya Dhruv Patel Developer Insights EU banks have the tech, but is your conversational AI ready? Discover the 15 questions European banks must answer to safely deploy conversational AI and meet current regulations Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai/european-banks-conversational-ai-questions https://www.twilio.com/en-us/blog/insights/ai/european-banks-conversational-ai-questions Henry Guyver Ravleen Kaur Industry Insights Learn the basics of passkeys and the underlying WebAuthn technology, including implementation details and how this form of passwordless authentication keeps your customers secure. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/best-practices/passkeys-101 https://www.twilio.com/en-us/blog/developers/best-practices/passkeys-101 Kelley Robinson, Ravleen Kaur Taniya Kilam Developer Insights As many businesses switch from legacy systems to cloud contact centers, asking these questions will ensure a smooth transition. Learn more at Twilio. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/cloud-contact-center-migration-questions https://www.twilio.com/en-us/blog/insights/best-practices/cloud-contact-center-migration-questions Twilio, Ravleen Kaur Ayanna Julien Industry Insights Complete guide to cloud call centers: what they are, how they work, benefits over traditional systems, top solutions, and implementation best practices. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/cloud-contact-center https://www.twilio.com/en-us/blog/cloud-contact-center Ravleen Kaur, Jesse Sumrak Ayanna Julien Industry Insights In this tutorial, you're going to learn how to answer support calls, then handle them using SMS powered by TwiML and PHP. Sun, 07 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/answer-support-calls-handle-them-using-sms-php https://www.twilio.com/en-us/blog/developers/tutorials/answer-support-calls-handle-them-using-sms-php Matthew Setter Amanda Lange Developer Insights