Twilio Blog
Building Trust in the Age of AI: Why Identity Is the Foundation of Customer Engagement
A Heartfelt Thanks to Our Community of Builders
RCS is now generally available: Increase engagement and ROI with zero code changes
For the third year, Twilio is named a Leader in the 2025 ®Gartner Magic Quadrant™ for Communications Platform as a Service
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Developers
Explore technical topics, solutions, and resources for building with Twilio – and beyond.
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Build a Twilio + Odoo Integration for WhatsAppAlvin Lee -
Implementing an SMS Auto-Responder with Twilio and GoDavid Fagbuyiro -
Receiving and Processing Incoming SMS with Twilio Webhooks in GoJesuleye Marvellous Oreoluwa -
Build a SendGrid MCP Server for AI Email WorkflowsDenis Kuria -
How to Use RabbitMQ in GoTemitope Taiwo Oyedele -
Build a Twilio + Zoho CRM SMS IntegrationMatthew Setter -
How to Authenticate with Magic Links in GoTolulope Babatunde -
Build a Passwordless Login System Using WebAuthn and PHPIsijola Jeremiah -
Self-Destruct Message System with Laravel Fortify and Twilio VerifyLucky Opuama -
How to Set Environment VariablesDominik Kundel Niels Swimberghe -
Build a Smart QA ChatOps Assistant with Playwright, Twilio WhatsApp, LLMs, and MCPJacob Snipes -
How Do You Know if Your Voice AI Agents are Working?Dan Bartlett Brooke Hopkins -
How to Create a Magic Link in Laravel with Twilio SMSPopoola Temitope -
Send Timely SMS in Adobe Journey Optimizer Using Twilio Programmable MessagingMellisa Udhayananondh -
A Guide to Core Latency in AI Voice Agents (Cascaded Edition)Phil Bredeson
Industry Insights
Explore the latest trends, best practices, and expert tips shaping the future of customer engagement.
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Checking it twice: How to spot a fake in your inbox and stay safe this holiday season -
How much does call center outsourcing cost in 2026?Jesse Sumrak -
Inside the Conversational AI Revolution: What 5,000+ Consumers and Businesses Told UsLyssa Test -
VoIP texting: What it is and how to do it rightAlvin Lee Ravleen Kaur -
SMS vs. WhatsApp: What’s best for your businessJulie Griffin -
What is RCS messaging?Ravleen Kaur Jesse Sumrak -
The Complete Guide to Personalized Email Marketing in 2026Julie Griffin -
8 ways Twilio’s infrastructure ensures reliabilityRavleen Kaur -
Cyber Week 2025 preparation: Key insights and best practices for retail successBill Higbee Julie Griffin -
The Future of BPO in the Age of AI and Automation: A Conversational RecapSam Richardson -
12 Tried-and-True Email List Sign-Up Forms and TipsJesse Sumrak -
How to Embed Images in Email: CID, HTML Inline & Linked ImagesJesse Sumrak -
October 2025 Fraud Update: How ISVs can Prepare for the Holiday SeasonDan Nieters Joe Mendoza -
Regulatory & Compliance Corner – October 2025 -
What Is IVR (Interactive Voice Response) for Call Centers?Jesse Sumrak Nathalia Velez Ryan
Product News
Get the scoop on Twilio’s latest innovations—from upcoming betas to the latest product launches and feature updates.
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Communicate with Customers Before they Make a PurchaseStu Crew -
Streamline your Onboarding with Lookup Identity Match: Secure Real-time Identity VerificationSebastian Del Aguila Fiocco -
Introducing Lookup Reassigned NumberSebastian Del Aguila Fiocco -
Unleash the Power of Precise Conversational Insights with Call AnnotationsAkshit Dayal -
SIGNAL 2023: Twilio’s CustomerAI vision and product announcementsJoyce Kim -
Prioritize your messages at scale with the Twilio Traffic Optimization EngineWill McKenzie -
Announcing General Availability of Twilio Generic Pay ConnectorNikita Chheda -
Introducing Lookup SMS Pumping Risk Score: Accurately Identify SMS Pumping Fraud and Stop it Before it StartsSebastian Del Aguila Fiocco -
Twilio Content API and Content Editor are Now in Public BetaBecky Teper -
MMS is Now Generally Available in AustraliaBecky Teper -
Sole Proprietor API and Console Experience for 10DLC Registration is Now LiveTwilio -
Announcing Public Beta Availability of Twilio's Voice Integrity to Remediate Spam LabelsDhara Mehta -
Introducing Twilio’s OpenAPI Specification GAGareth Paul Jones -
What's new in the Twilio helper library for ASP.NET (v8.0.0 - March 2023)Niels Swimberghe -
Introducing Twilio Application Connect for Programmable VoiceBill Harrison
Events & Community
Learn about upcoming opportunities to connect with fellow builders and developers.
Partners & Ecosystem
See how Twilio partners and platform integrations are powering innovation. Explore success stories and new collaborations.
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TwilioFund Backed Sonar Is Named Facebook Platform Partner, Looks To Future of Messaging BotsKyle Kelly-Yahner -
Don’t Reinvent The Wheel: Whispir Helps Developers Deploy FasterKyle Kelly-Yahner -
Kiosk Uses TTS To Highlight The Humanity In Everyday ObjectsKyle Kelly-Yahner -
Hobnob Automates Away The Pain Of Event Invites With Help From The TwilioFund ProgramKyle Kelly-Yahner -
VoiceBase Unlocks “Big Voice” To Deliver A Better Customer ExperienceKyle Kelly-Yahner -
Exchange Solutions Builds An IVR Platform For Personal Customer Support, Runs 660k Calls In 10 DaysKyle Kelly-Yahner -
Meet The Engineers Behind Slack: Brenda Jin Talks About Maintaining A Beloved APIKyle Kelly-Yahner -
One HTTP Request From Stardom: How Alan Shreve Built ngrok Using GoKyle Kelly-Yahner -
Nonprofit, Urban Refugees, Democratize Communication For Displaced PeopleKyle Kelly-Yahner -
GameChanger Logs 800 Million Pitches, Chooses SMS For Real Time CommunicationKyle Kelly-Yahner -
Democracy Through Data: The Carter Center Monitors Elections with Twilio SMSKyle Kelly-Yahner -
Circly Fights Cancer With Community: Building A Support System With TwilioKyle Kelly-Yahner -
Victory 91.5 Takes Radio From Hardware Powered to Software Powered with TwilioKyle Kelly-Yahner -
Meet The Twilio-Powered Partners At DreamforceKyle Kelly-Yahner -
Code For America Cuts Food Stamp Application Process From Hours To Minutes With Twilio SMS + FrontKyle Kelly-Yahner
Company
Get the latest updates from inside Twilio—including leadership announcements, culture highlights, and more.
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Email-to-SMS Gateway DeprecationTwilio SendGrid Team -
$0.6Million/Year savings by using S3 for ChangeDataCapture for DynamoDB TableAkash Kashyap -
Let's talk about Developer Experience: The Spectrum of DXDominik Kundel -
Announcing Twilio’s AI Startup Searchlight 2.0 Awards ProgramAmanda Garcia -
Drive more sales, engagement and better support: Introducing WhatsApp Business Calling for Programmable Voice -
Twilio is again named a Leader in the new 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)Scott Edwards -
Twilio’s Customer-Obsessed Innovation Department And Their AI AssistantsChristine Sunu -
What Apple’s support for RCS means for business messagingDave Esber -
A decade of data experience: Insider seamlessly delivers personalized messaging across channelsTwilio -
Airship's journey to build an innovative customer experience for brandsTwilio -
Creating personalized e-commerce experiences with BloomreachTwilio -
Exploring Klaviyo's impact on creating smarter digital relationshipsTwilio -
5 Questions with Chris KoehlerTwilio -
LLM-as-Judge: Evaluating and Improving Language Model Performance in ProductionJames Zhu Alfredo Lainez Rodrigo -
Introducing .NET Engineer of Technical Content, Amanda LangeAmanda Lange