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Flex gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into opportunities to drive repeat sales.
Connect customers with any customer-facing employee
Choose the channels that remove friction for customers and encourage dialogue
Personalize interactions with detailed customer profiles that pull in first-party data from any source
Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more
Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required
Contact center ROI
NPS score for Nubank
in after call work for Toyota Connected
handle times with SMS for Vacasa
in supported calls to the contact center for Electrolux
How Flex works
Flex works within your existing solution, so you can modernize without replacing your current system.
Resources
See how Flex supports seamless personalized dialog across sales and customer service.
Read how Twilio customers are whipping up brand loyalty at scale with Flex.
Learn how to collect data and create a personalized customer experience once third-party cookies expire.
Learn how Flex can help retailers grow revenue and loyalty by delivering seamless experiences.
Read the 4 keys to making personalized omnichannel experiences a reality.
Twilio sales deployed a Flex contact center that revolutionized our inbound and outbound experiences.
Empower your sales and service teams to deliver personalized, data-driven experiences across channels. Sign up for a free trial to start building a proof of concept or explore our flexible pricing models.
