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#  Building a Better World 2025 Global Impact Report 
"While a seamless digital interaction can turn an everyday experience into an amazing one, in the hands of these social impact organizations, this same technology can literally save a life."
Khozema Shipchandler
Chief Executive Officer
"In 2025, more than 30,000 social impact organizations used Twilio to drive their missions forward. Collectively, they reached over 800 million people worldwide."
Erin Reilly
Chief Social Impact Officer
## Global impact builders in action
Watch stories of innovation and partnership that are helping communities thrive.
###  Building community-led crisis response 
Responding to crises within Los Angeles' unhoused community takes more than a standard 911 dispatch. That is why Trek Medics and Tech Matters partnered with the City of LA on the CIRCLE program. Powered by Twilio Flex, mobile teams triage crises and deliver community-led mental health support to unhoused individuals. True builders know technology doesn't replace human connection. It can empower community responders to meet every crisis with the appropriate intervention.
People heart
2,500
crisis triaged monthly
House with heart symbol
15%
drop in LA homelessness CIRCLE contributed to over 1 year
###  Building the tech to support family caregivers 
When a loved one is discharged from the hospital, the family is often the most critical resource for recovery. The nonprofit, Noora Health, recognizes this and trains family members to be confident caregivers. But, even the most innovative nonprofits often lack the technical resources to bring their ideas to life. Through a $100,000 Twilio.org Impact Fund grant, Noora Health funds the critical technical talent to scale their Remote Engagement Service across Southeast Asia. True builders know technology doesn't replace human care. It extends it, equipping families with the resources to ensure their loved ones recover safely at home.
Dollar currency symbol
1.4M
patients and caregivers reached through the grant
Stethoscope
6
dedicated tech staff retained through the grant
###  Building what matters in our local communities 
Social impact is deeply embedded in Twilio's culture. Each year, our employees, known as Twilions, rally together during Global Impact Week, our company-wide moment to build for our communities. But our dedication to local communities is a year-round movement. Over half of the company volunteered or donated to nonprofits around the world last year.
User group network
56%
of company donated or volunteered
Dollar in pin
$959K+
in donations driven by Twilions
## See how we turn purpose into progress
The 2025 Impact Factsheet details how Twilio works with nonprofits, fosters an inclusive experience for all employees, and tracks ESG progress.
[ An icon of a outbound link arrow Download the factsheet  ](https://www.twilio.com/content/dam/twilio-com/2025-gir/2025%20Twilio%20Impact%20Factsheet.pdf)
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##  Read our previous reports 
[ 2024 Report  ](https://www.twilio.org/en-us/our-approach/2024impact) [ 2023 Report  ](https://www.twilio.com/en-us/lp/impact-report-2023) [ 2022 Report  ](https://www.twilio.org/reports/impact-report-2022) [ 2021 Report  ](https://www.twilio.org/reports/impact-report-2021) [ 2020 Report  ](https://www.twilio.org/reports/impact-report-2020)
##  Don’t wait for the future. Build it. 
Twilio is the toolbox for the modern builder. Bring your boldest ideas to life today with the platform that makes it possible.
[ Start building  An icon of a outbound link arrow ](https://login.twilio.com/u/signup?state=hKFo2SBzVFQtdU4weS1wQ2xFWC1VMFZvWlJpcFpfZUhHUklieKFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIEJtaVozRmMzSWNmY3RSYmNqSXF6aEhDT2tPMmp4UXBMo2NpZNkgTW05M1lTTDVSclpmNzdobUlKZFI3QktZYjZPOXV1cks)
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