Trend 01
There’s a massive
There’s a massive
ROI for digital
engagement.
Greater investment has led to increased revenues for those that embrace digital engagement.



Our Take
Number of years that the pandemic has accelerated companies’ digital transformations
Se prevé que la interacción digital para 2025 .
Twilio digital interactions triple
Digital interactions on the Twilio platform in 2019, 2020, and 2021
Colombia leads the way on increased revenue
La región de Asia-Pacífico y Japón experimentó una aceleración de 7 años en la estrategia de transformación digital
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Region: Europe
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Profile:
Allianz Direct: Contact Center Transformation in Under a Year
