Control and customize every aspect of your contact center.
Flex delivers the data you need to improve agent, supervisor, and administrator performance.
Flex Workforce Optimization
Gain complete visibility of your customers’ journey. Flex WFO is designed to streamline your contact center, make agents more productive, and customers happier.
Get granular, actionable insights into every interaction. Customize dashboards to your exact needs.
- Call Search
- Call Playback
- Agent Desktop Analytics
- Manual Quality Assurance
- Performance Management
- Real-time Monitoring
- Customer Journey