A unified communications experience
Craft the ideal agent-customer interaction.
The power of Flex embedded in an instantly-deployable web interface.
Customer Frame lets your agents manage interactions across web and mobile environments, all from one UI.
Traditionally, businesses had to build separate UIs for customers and agents, connect them, and make sure they stayed upright. Frame eliminates those burdens, delivering both agents and customers a seamless experience across platforms.
Omnichannel in action
Customer satisfaction is the goal of every agent-customer interaction. Agents strive to deliver an answer to a question or resolution to a problem seamlessly. Omnichannel lets them do just that.
Flex’s omnichannel experience lets agents follow a conversation wherever it goes, no matter the channel. These blended agents are better equipped to hit your CSAT and SLA targets by facilitating natural, streamlined conversations.