A unified communications experience
Craft the ideal agent-customer interaction.
Instant channels with a single click
Every customer-facing channel you need comes ready out of the box.
The power of Flex embedded in an instantly-deployable web interface.
Customer Frame lets your agents manage interactions across web and mobile environments, all from one UI.
Traditionally, businesses had to build separate UIs for customers and agents, connect them, and make sure they stayed upright. Frame eliminates those burdens, delivering both agents and customers a seamless experience across platforms.
Ship custom integrations that feel native
Your custom channels and your contact center should get along. Flex is built for integration, and plays nicely with any channel or critical business process you tie into your contact center.
Customize your contact center by adding unique processes and back-office tasks directly into your Flex interface. From lead qualification scoring, to follow-up processes, to integrating CRM, WFO, and WFM tools, Flex welcomes all.
New processes feel native, not shoehorned in.
Omnichannel in action
Customer satisfaction is the goal of every agent-customer interaction. Agents strive to deliver an answer to a question or resolution to a problem seamlessly. Omnichannel lets them do just that.
Flex’s omnichannel experience lets agents follow a conversation wherever it goes, no matter the channel. These blended agents are better equipped to hit your CSAT and SLA targets by facilitating natural, streamlined conversations.