Twilio Flex / Scale

An elastic platform built for scale

Scale past expectations with Flex

Flex is supported by the same battle-tested cloud platform that powers Twilio’s entire network of APIs.

A contact center with unparalleled scaling abilities:
40B Interactions
50k Businesses
99.999%
What this means for a Flex contact center
Standing on the shoulders of the Super Network, Flex scales past the competition by orders of magnitude.
50k agents per department
Grow your contact center to 50,000 agents and deploy globally in an instant. Elastically scale your usage without preemptively engineering for spikes in traffic.
100+ countries instantly provisionable
Expand globally, think locally. Provision new numbers with local presence in over 100 different countries.
Quality routing for quality interactions
Interruptions don’t scale. The Super Network delivers the best call quality for customer-agent interactions by multi-sourcing routes and offering you diverse call routing options.
No sharding with the cloud
Your call center is managed in a single instance, not a potpourri of nodes duct taped together. You have security, a private connection, and millisecond recovery in the event of an incident.
Zero maintenance windows
We continue to ship thousands of feature improvements to Flex with zero lifetime maintenance windows, ensuring your customers and agents will never be interrupted.
Security compliance simplified

Security compliance simplified

Twilio is GDPR compliant and ISO 27001 certified. Our entire platform is backed by a security team devoted to stringent compliance and descoping your security concerns.

Focus on serving your users, not protecting your infrastructure.