Twilio named a CPaaS leader

Learn why Twilio was named a CPaaS leader in IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment.

Learn why Twilio continues to outpace the competition

The CPaaS segment has progressed beyond the provision of a few voice and messaging APIs. Developers and enterprises demand a high level of reliability for phone numbers and messaging delivery, as well as vertical use case templates and tools for rapid onboarding and deployment.

Key attributes enterprises should consider when seeking a CPaaS provider:

  • Carrier-grade network infrastructure
  • Demonstrable use cases
  • Software integrations
  • Ancillary services

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SOURCE: IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment, by Courtney Munroe, May 2021, IDC Doc#US46746221.


IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.