Omni-Channel Customer Engagement via Conversational AI

Watch on demand

Many businesses see a need to add either more, new or also digital communication channels to enrich their customer service offering. Artificial intelligence is one of the innovative ways to scale customer engagement while creating best-in-class experiences. 

In this episode of our integration breakfast series we show you how to build stronger customer engagement across  all channels by integrating Conversational AI tools.

In this webinar you will learn about:

  • What consumers want when communicating with brands
  • Trends and Challenges in digital communication
  • How to automate and personalize conversations via any channel
  • Customer Journey: Live Demo Twilio & Cognigy
  • ROI: What can you achieve on a business level
  • Q&A

Meet the Presenters

Benedikt Zimmermann

Ted Gieschen

Alexander Teusz

Solutions Engineer at Twilio

Technical Presales Consultant at Cognigy

Account Executive at Twilio

With a focus on Customer Journey and Experience, Benedikt has been assisting customers with the implementation of software solutions for almost 10 years. With Twilio’s communication platform, Benedikt supports companies in projects to build up customer journeys via any channel in a completely flexible way. The project goals are to increase conversion rates, cost savings, improved deployment time and agent productivity.

Ted is a Twilio Solutions Engineer, with a special focus on Customer Engagement Solutions. Ted spends a great deal of time listening to customers, and helping them understand how our customer engagement platform fits their business needs, along with providing hands-on assistance to customer technical teams to help them succeed. He actively builds out features in our platform and guides customers in their building journey to achieve the greatest success with their service solutions.

Alexander Teusz joined Cognigy in 2019 as a Technical Presales Consultant. His responsibilities include demos, support and consulting during meetings and project implementations with partners and customers. He also hosts workshops and trainings as a Conversational AI Expert.

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