Xcelerate by Waterfieldgives your Twilio Fleximplementation a head start


Twilio is partnering with Waterfield Technologies, a Twilio system integrator, to provide a brand new offering, Xcelerate, that includes a set of pre-built plugins, implementation services, and support to deploy Twilio Flex functionality in record time. 

Join us for a live webinar as we discuss how Xcelerate by Waterfield Technologies offers pre-built functionality on top of Twilio Flex that enables you to deploy quickly, utilize ongoing

support, and own your roadmap to continue to adapt as your business needs grow.

Benefits of this partnership:

Pre-built Plugins

Deploy Twilio Flex in record time and use API-based programmability to customize 

Designed Twilio Flex Environment

Unified agent desktop and multi-channel customer communications 

Custom Implementation Plan

Implemented to meet your business objectives 

Meet the Presenters

Evan R. Jones

Chief Customer Officer,  

Waterfield Technologies

Tracy Hill

Sr. Director of Contact Center Sales, 


Evan leads the go-to-market strategy and all customer-facing activities for Waterfield Technologies, a contact center systems integrator and software reseller. Specific to Twilio, Evan also leads the Xcelerate business unit and created, on behalf of Twilio, a suite of pre-built plugins and functionality on top of the Twilio Flex platform. This allows Twilio to offer the "out-of-the-box" features that customers expect, but also continue with the powerful customization ("build") options offered natively by the Flex platform.

Tracy Hill, Sr. Director of Contact Center Sales, supporting the Twilio Flex customer engagement platform, is an enthusiastic and results driven leader with an extensive background in software sales, contact center technology, consulting and operations. With over thirty years of contact center experience across various disciplines, her background supports her unique perspective from multiple points of view.  

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