Put relevant and contextual information at your agents’ fingertips for highly personalized interactions with your customers. With Twilio Flex, our customers report lowering handle times by up to 38%.

Twilio has partnered with Waterfield Technologies to launch Xcelerate, a new offering helping organizations deploy a 100% cloud contact center built on Twilio Flex in weeks, with out-of-the-box functionality and managed services provided by experts.

SOME OF OUR TWILIO FLEX CUSTOMERS

Integrate with applications you already use: embed within Salesforce, Zendesk, or nearly any other CRM

Use API integrations to pull in inventory data, customers’ past orders, payments, etc.

Create engagement workflows and intelligent routing tailored to your requirements, for voice, SMS and webchat

Integrate with Google Contact Center AI to surface relevant information and recommended responses

“Flex changes the game. It allows us to build an experience the way we want, without having to change our business. We can wrap Flex around Shopify, instead of having to wrap Shopify around Flex."

chris wilson, Director of Support Technology

Discover the plug-and-play solution that streamlines deployment and helps you get the most out of Twilio’s flexible cloud contact center. Now you can quickly deliver branded experiences with code-less, out-the-box functionality with zero compromise to Flex’s powerful customization (“build”) options.

See Xcelerate by Waterfield in action and explore how our cloud contact center can power hyper-personalised interactions with your customers on your existing infrastructure. Book some time with our experts for a personalised demo below.

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