With Twilio Flex, supervisors gain complete operational insight into the Contact Center
Supervisors take a glance at the contact center and can drill down into granular data that matters to them. From monitoring agents and tracking conversations across all channels to analyzing trends, agents’ performance, and creating custom reports that suit their own needs.
In this demo, we will show you:
How to monitor the contact center
Create and Consume metrics
Examples on how the supervisor desktop can be programmed to create custom use cases