Increase conversion rates with rich messaging over MMS

Increase conversion rates and drive customer engagement with pictures, gifs, and video, using the same Messaging APIs millions of developers depend on to deliver messages reliably.

MMS: Rich Messaging Without an App

MMS allows you to send rich messages to your customers without requiring them to download an app. That means you can uplevel your message content with images, gifs, and more.

Improve Your MMS Deliverability

Twilio’s advanced MMS functionality helps ensure your media message is delivered. Twilio improves MMS deliverability by automatically resizing popular image types and converting to SMS when MMS is unavailable

Increase Engagement

High performing companies see up to a 1.5x increase in conversion rate when they use MMS in marketing campaigns. Use media to drive your customers’ engagement and click through rates.

Get Started Quickly

Send rich content with the same Programmable Messaging and Conversations API you already know and love, just add your media URL. MMS is available in US/Canada across short code, toll-free, and A2P 10DLC.

Maintain Brand Loyalty

Using media enables you to build brand affinity by creating a consistent look and feel across your communications channels. MMS has no message segments, so you don’t have to trim your messages when consistent communication matters.

USE CASES

Drive engagement at every stage of the customer journey

Connect with customers everywhere they want to interact with you within a single powerful platform.

Welcome Messages

Create a richer welcome experience to build customer loyalty by adding a GIF or personalized welcome video.

Product Promotions

Drive customers to your website and app with teasers highlighting upcoming launches and promotions.

Abandoned Cart

Remind your customer why they added your product to their cart in the first place with pictures to increase your conversion rate.

Contactless Delivery

Guarantee your customer knows exactly where to find their delivery by sending an MMS of the drop off location. 

Customer Support

Resolve customer support issues faster by exchanging photos of repairs or installation instructions and share key documents like contracts or receipts.

"At Klaviyo, we want to empower each of our customers to fully own their communication experiences with consumers. With MMS, our customers have the ability to express themselves creatively, engage with consumers and grow their business...”

Andrea Wan

Head of SMS

BENEFITS

Build with Twilio

Trusted to send and receive over 105 billion message a year

Global reach with enterprise reliability

Engage customers around the world with 1,500 redundant partner carrier connections, phone numbers in over 100 countries, and over 200 phone number types, on infrastructure that’s optimized for reliable global delivery at scale, including new verified A2P 10DLC routes in the U.S.


Support for multiple channels with one platform

Support SMS, MMS, and OTT channels plus voice, email, and more. You can easily add channels to keep up with customers’ preferences and adopt emerging channels without requiring custom code or needing to rebuild the entire architecture.

Complete control over customer engagement

Integrate communications at critical touchpoints of your customer journey. Use our visual editor to develop and iterate applications quickly, add bots and intelligent assistants to serve customers any time, anywhere.

Talk to an expert

Get started with MMS.

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