Delivering help from anywhere: How nonprofits use cloud contact centers in 2022

On-Demand Webinar

Nonprofit organizations increasingly need a two-way road for engagement with the people they serve. But historically, creating scalable, individualized engagements across teams, communications channels, and IT systems has been a challenge. As organizations seek to put their constituents in the driver’s seat, seamless integration between data, real-time communications, and people is essential.

In this webinar, we’ll show how nonprofits use cloud contact centers to connect with people across channels, carry over context from multiple conversations, and personalize their reporting all in one platform.

Then, we’ll share a demo of how you can integrate your current system of record, like Salesforce, into a cloud contact center like Twilio Flex. We’ll also walkthrough how you can use custom reporting to pull insights and inform your program strategy in real-time. 

Key learnings:

  • How nonprofits use cloud contact centers to reach people more effectively and efficiently
  • Ways to integrate your system of record and track real-time outcomes
  • How Twilio.org can help your organization adopt the right digital communications strategy

Meet the Presenters

Jannet Park

Chase Mergenthal

Sr. Campaigns & Product Marketing Manager, Twilio.org

Senior Solutions Engineer, Twilio

Jannet Park is a Senior Campaigns & Product Marketing Manager at Twilio.org, where she focuses on ways social impact organizations can utilize communications to increase their impact. She’s passionate about empowering nonprofits to transform their digital strategies to help more people and further their mission.

Chase Mergenthal is a Senior Solutions Engineer at Twilio specializing in contact centers. He has been in the call center and IP Telephony space for over 15 years.

Today, he works with organizations to help them build contact centers suited to their specific needs and goals.

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