Scaling Humanitarian Aid with WhatsApp, Contact Centers, and Bots


Communication plays a vital role in every humanitarian program: whether coordinating volunteers to deliver meals, providing important public health information to hard-to-reach communities, or connecting refugees with a path to safety. With large-scale crises becoming increasingly regular, humanitarian organizations are adapting their communications rapidly to meet growing needs.

In this webinar, Gunjan Gupta and Jannet Park from Twilio.org will share how humanitarian organizations are innovating to ensure the right message reaches the right person, at the right time. We’ll share how organizations are:

  • Serving diverse audiences by personalizing channels, languages, time zones, and more in their communication flows
  • Increasing their impact by deploying multi-channel contact centers around the world in just a few days
  • Scaling their teams and resources by implementing intelligent bots that provide personalized help

We’ll also show you how you can create a lightweight, multilingual contact center using Google Sheets, SMS, WhatsApp and voice.

Meet the Presenters

Gunjan Gupta

Principal Solutions Engineer, Twilio.org

Jannet Park

Solutions Marketing Manager, Twilio.org

Gunjan Gupta is a Principal Solutions Engineer at Twilio.org focusing on international NGOs. With a background in software engineering, product management and solution engineering, her career expands over various non-profit sectors and geographies including public education, college access, success and humanitarian aid. Gunjan has led engineering teams at Dell, Texas Public Education Agency, and Dell.org. She is passionate about solving the communication challenges in the non-profit sector.

Jannet Park is a solutions marketing manager at Twilio.org, where she focuses on ways social impact organizations can utilize communications to increase their impact. She’s passionate about empowering nonprofits to transform their digital strategies to help more people and further their mission.

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