The retail industry has been through a tumultuous year, and the challenges have not gotten any more predictable.
In 2020, retailers raced to go online. All this digital engagement didn’t just keep organizations afloat; more digital touchpoints gave organizations better insight into their customers, leading to higher customer satisfaction.
Twilio’s 2021 State of Customer Engagement Report found that this year and beyond, businesses will arrive at the holy grail: personalization at consumer scale. The combination of soaring digital engagement and customer data platforms that abstract away complexity will allow all businesses to build a richer and more holistic view of their customers, and tailor the experience they deliver for millions.
Register for this series of webinars to listen to tips for retailers from Ron Kaufman, best-selling author, as well as Twilio and our customers.
Part 3: Transforming your retail business with Twilio