Engage customers with SMS marketing

Text messaging does more than drive conversions, it sparks conversations.

Drive conversion at scale with text marketing

Research shows 96% of messages are read within three minutes of receipt, and 90% within three seconds. Start boosting conversion rates by building your SMS marketing program on Twilio.

Maximize deliverability

With 99.999%+ API uptime and redundant carrier interconnects in every region, Twilio helps you ensure your messages are delivered.

Scale globally

Twilio has SMS-enabled phone numbers in more than 40 countries and carrier relationships worldwide to reach nearly every mobile subscriber on the planet.

Manage responses

Enable customers to communicate seamlessly by setting up keyword responses or more complex workflows integrating your CRM or other systems.

Conversational messaging

Easily add AI to enable your customers to engage with you conversationally at scale and escalate to an agent when needed.

Talk to an expert

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WORLDWIDE SUPPORT DEPLOYED IN DAYS
“Being able to move seamlessly between channels from our associate perspective will be a game changer for our customers because it helps us resolve [issues] for them within the same interaction that they started.”
- Jaime Gilliam-Swartz, VP of Customer Experience and Trust Operations at Lyft
ENABLED BOOKING REQUESTS VIA SMS
“By allowing [hosts] to accept requests via SMS, we have significantly improved the percentage of successful bookings while saving countless hours of manual calling.”
- Naomi Arnold, customer service at Airbnb
SCALES COMMUNICATIONS GLOBALLY
“We chose to plug and play SMS and voice capabilities with Twilio. Twilio SMS fit in nicely as a communications channel that flows through the rest of the system.”
- Devika Chawla, Director of Messaging Engineering & Platform, Netflix

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