“Being able to move seamlessly between channels from our associate
will be a game changer for our customers because it helps us resolve [issues] for them within the same
interaction that they started.”
- Jaime Gilliam-Swartz, VP of Customer Experience and Trust Operations at Lyft
ENABLED BOOKING REQUESTS VIA SMS
“By allowing [hosts] to accept requests via SMS, we have significantly
the percentage of successful bookings while saving countless hours of manual calling.”
- Naomi Arnold, customer service at Airbnb
SCALES COMMUNICATIONS GLOBALLY
“We chose to plug and play SMS and voice capabilities with Twilio. Twilio SMS
in nicely as a communications channel that flows through the rest of the system.”
- Devika Chawla, Director of Messaging Engineering &
Create engaging campaigns that increase customer lifetime value
Connect with customers on a personal, high engagement channel
Send texts to encourage users to complete surveys and reviews to grow your brand’s authority.
Use MMS to send product promotions, flash sales, and back-in-stock reminders with rich, engaging content.
Promote your App
Drive users to download your app when they need it most or log back in with strategically timed offerings.
Send messages to offer personalized VIP service such as loyalty rewards, exclusive invites, and surveys to create long term engagement.
Bring your customers back with incentives like promotions or product announcements they don’t want to miss out on.