Solutions for a Successful Vaccine Administration


With vaccines being approved around the world, there’s encouraging momentum in the global effort to stop COVID-19. Unfortunately, vaccines now present a new set of challenges, including appointment coordination and distribution, and public hesitancy to receive the vaccine. 

In this webinar Susan Collins, Global Head of Healthcare, and Charlie Weems, Solutions Engineer, will share real world examples that demonstrate how organizations can use communication channels like SMS, voice, webchat, and email to coordinate the largest vaccination campaign in history. We’ll also discuss how you can use communications to engage constituents at local to global scale. Whether you work for a public, private, or nonprofit organization, organizers will leave this webinar better equipped for vaccine administration.

You will learn how to use digital communications to address:

  • Public information and education
  • Vaccine registration
  • Appointment coordination
  • Follow-up surveys and feedback
  • Distribution logistics

Following this webinar you will understand:

  • How to streamline and automate patient communications, from vaccine education to appointment scheduling and follow-ups.
  • How public sector and healthcare providers can efficiently connect employees within and across organizations to coordinate vaccine distribution.
  • What an integrated communication strategy looks like in practice using Twilio Flex.

Meet the Presenters

Susan Lucas Collins

Global Head of Healthcare, Twilio

Susan Lucas Collins is the Global Head of Healthcare Services at Twilio. She has extensive experience managing through shifting regulatory and reimbursement models, has provided trusted counsel to executives seeking insight in rapidly evolving markets, and is passionate about developing solutions that create a measurable difference in the world. Prior to Twilio, she led Salesforce’s healthcare and life sciences organization.

Charlie Weems

Solutions Engineer, Twilio.org

Charles helps government agencies, nonprofits, and social enterprises build communications for social impact at Twilio.

We'll send you the link to join "Solutions for a Successful Vaccine Administration" webinar and share content and updates about Twilio products as you build the future of communications. We use your information according to our privacy policy. You can update your preferences at any time.