In this webinar, we discussed key themes from Twilio’s State of Customer Engagement report, how World Central Kitchen is transforming its customer communications, and what the future of digital engagement looks like.
Here's a sneak peak between the conversation between Glenn Weinstein, Twilio's Chief Customer Officer and Nate Mook, World Central Kitchen's Chief Executive Officer:
Meet the Presenters
CHIEF EXECUTIVE OFFICER,
WORLD CENTRAL KITCHEN
Nate began his career as a tech entrepreneur and later worked as documentary producer, leading film productions around the world for the UN, USAID, and World Bank. He produced the film Baltimore Rising for HBO. Nate previously developed and spearheaded TEDx events in numerous countries, and was selected as a Gates Foundation “Change Hero” for his work with TEDx elevating voices in underserved communities. Nate began working with José Andrés and World Central Kitchen in 2012, and together they produced a PBS/National Geographic documentary on Haiti in 2015. Nate led World Central Kitchen’s food relief efforts in Puerto Rico after Hurricane Maria in September 2017, ultimately becoming WCK’s CEO in early 2018. Since then, Nate has led the organization’s dramatic growth and strategic shift to its current work using food as a solution to humanitarian crises around the world.
CHIEF CUSTOMER OFFICER, TWILIO
Glenn Weinstein represents the voice of the customer, with responsibility for Twilio’s technical support, customer success, customer experience, professional services, and systems integrator partner teams. Before Twilio, Glenn was co-founder of Appirio, a leading cloud consultancy and top global partner of Salesforce, Workday, and Google, and he has also led consulting and support teams at numerous public software companies. Glenn received a BS in Computer Science from the U.S. Naval Academy, and an MS in Computer Science from Rensselaer Polytechnic Institute.