WEBINAR

Unlock Precise Personalisation in the new CX Economy

On-demand

Every customer experience (CX) leader is looking for innovative ways to deepen customer engagement. Shifts in customer behaviour and the complexity of multiple customer journeys, has made managing customer expectations difficult. Ecosystm research finds that nearly 60% of enterprises across Australia and New Zealand (ANZ) have improving CX as their top business priority. Driving great CX is not an easy task, and it has to be done right as if companies fail in the experiences they offer, it has a sure impact on customer retention.

In this webinar Twilio & ecosystm will be discussing the following:

  • Understand your customer intelligently through a CDP
  •  Build CX capabilities at speed across the customer journeys
  • Embed AI and Automation technologies as part of your CX efforts
  • Become truly agile and build simplicity for your agents
  • To thrive in this new economy, start thinking differently as a CX leader


Meet the Presenters

Audrey William

Principal Advisor

Ecosystm


Kristen Pimpini

Regional Vice President

Twilio 


Chris Kendall

Sales Engineering Manager, ANZ

Twilio


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