How do I submit a port request to Twilio?

To begin the porting process, the first thing you will need to do is contact your current carrier to get the information they have on file for your account. You will need to speak to someone in the porting department, as they’ll be able to provide you with service information for the number. Please note: if you contact your current carrier’s customer support team, they may provide you with billing information for your account, which is not the information we’ll need to port your number.

In order to port your number, we’ll need you to provide the following information:

  • The authorized user’s first and last name
  • A list of the number(s) you want to port
  • The corresponding service address. Please note that we need an actual physical address.  PO Boxes are insufficient.
  • Letter of Authorization (LOA): please note that the information on your LOA must match the authorized user name and service address provided by your current carrier
  • A scanned (or electronic) copy of your most recent phone bill (within the last 30 days) that includes your account and address information for all the numbers you’d like to port

To ensure that your port request processes as smoothly as possible, you will need to make sure all the information provided matches the service information on file with your current carrier. If the information you provide to us does not match your current carrier’s records, your port request will be rejected, which will delay the port request until the information you provide matches the information your carrier has on file.

Once you have this information, you can log into your account and go to the porting page to submit your port request.