How do I submit a port request to Twilio?
To begin the porting process, the first thing you will need to do is contact your current carrier to get the information they have on file for your account. You will need to speak to someone in the porting department, as they’ll be able to provide you with service information for the number. Note: if you contact your current carrier’s customer support team, they may provide you with billing information for your account, which is not the information needed to port your number.
In order to port your number, we’ll need the following information of the authorized user or owner of the number.
- The authorized user’s first and last name.
- A list of the number(s) you want to port.
- The corresponding service address. This must be an actual physical address and PO Boxes are not valid addresses.
- A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.
- A scanned (or electronic) copy of the most recent phone bill (within the last 30 days) that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.
To ensure that your port request processes as smoothly as possible, you will need to make sure all the information provided matches the service information on file with the current carrier. If the information you provide to us does not match the current carrier’s records, your port request will be rejected, which will delay the port request until the information you provide matches the information the carrier has on file.
Once you have this information, you can log into your account and go to the porting page to submit your port request.