My app isn’t working, how do I troubleshoot what’s going on?

If you’re having issues with your application check the App Monitor in your Twilio Account portal to find out more about what is causing problems. The App monitor will show you an overview of the types of error messages that are being generated from your account, details on the possible causes and solutions for the error as well as a history of how many times you’ve had this error before.

In the App Monitor you will see an Overview and Triggers tab. The overview shows you a summary of the errors and the number of errors you’ve seen in the past 30 days. The triggers tab allows you to set up triggers to receive email notifications when we see a certain error. Click on one of the errors to find more information about that error.

app monitor

You’ll see an overview page for the particular error you clicked on. You can read more information about the error code, see how many times its happened and view the requests that caused the error.

monitor dashboard

Once you are done browsing through your error messages you can archive old errors so you can focus on only the latest messages. Read our FAQ on archiving old errors to learn how to do this.