Twilio welcomes Simonetta Turek as the new General Manager of Twilio Flex. Born from APIs, Twilio Flex is a contact center platform companies trust to execute their differentiated customer experiences for competitive advantage. Simonetta joins us from AWS and a long career in enterprise software and communications, with a passion for and extensive knowledge of the customer engagement space. Welcome aboard, Simonetta!

I like to get off the grid. Finding some head space away from the notifications, emails, and cell service is just as important to my productivity as actually crossing off items on my to-do list. It makes me think differently, look at problems and solutions from new angles, and ultimately, be better at what I do.

I’ve spent several years working in the contact center space and the past nine months working remotely. In that time away from the office, I’ve noticed that alongside the new necessity of …

Cut to the chase: watch the on-demand webinar all about SIP connectivity for remote work and business continuity.

COVID-19 has pushed many businesses to adopt a work-from-home model. For many, that has meant adopting cloud-based services, making customer-to-company interactions through voice, email, social media, and the web accessible from virtually anywhere.

As the world continues to weather the challenges of the pandemic, it’s becoming clear that the changes organizations make now have the potential to outlast the virus itself. For some organizations, the abrupt social experiment that was remote work is giving way to a long-term reality of a fully- or partially- remote workforce, even as restrictions ease and workers are able to return to offices.

For those in need of voice and phone call capabilities for their remote contact center, Session Initiation Protocol (SIP), which transmits audio over the internet, is one choice. SIP enables voice over internet …