Get our newest eguide, Establishing Consumer Trust in a Digital Financial Services Ecosystem.

Fintech and Big Tech have had a profound impact on the financial services industry, and the disruption shows no signs of slowing down.

Customers expect their banking, wealth management, and insurance experiences to be as intuitive and seamless as their favorite apps and online shopping experiences. This new standard requires technology that is seamless, frictionless, and practically invisible.

Unpacking analysts advice for financial services amid COVID-19.

COVID-19 has made digital channels, products, and services a must-have—not only to serve existing customers, but to attract new clients and grow. In a survey of 2,500 enterprise decision-makers, we found that 95 percent of financial services respondents agree the coronavirus hastened their organization's digital communication transformation effort—and by an average of nearly six years.

The organizations that survive and thrive will use this moment to rethink their business …

COVID-19 has made all businesses—no matter the size—reconsider how they attract and retain their customer base.

Some big-box stores have been quicker on their feet than others in responding to the crisis. The credit, in part, goes to the marketing and customer experience strategies implemented beforehand, and the agility to react to rapidly changing customer needs during the crisis.

Meanwhile, small and medium-sized businesses are having a more difficult time pivoting with fewer resources, short staffing, and smaller budgets.. Despite these limitations, SMBs also can be more nimble and have a greater chance of recovery once the risk from the virus subsides.

In some ways, it’s easier for smaller and medium-sized businesses to do what big brands are able to do; for example, a small business can test different channels for customer engagement and make their customer experience highly customized, instead of being held back with generic, one-size-fits-all solutions.

In …

COVID-19-induced shelter-in-place orders and social distancing have driven a drastic increase in online shopping and remote shopper engagement since the onset of the novel coronavirus.

And the trend toward online, omnichannel retail experiences shows no signs of slowing down: consumers intend to continue to shop online even as the crisis subsides, with some shifting almost entirely to online. Many have also adopted more digital and contactless services, including buy online-pick up in store (BOPiS) along with curbside pickup, delivery, and drive-through.

To better understand the effects of COVID-19 on businesses, Twilio surveyed 368 retail and ecommerce enterprise decision makers in the US, UK, Germany, Australia, France, Spain, Italy, Japan, Singapore about how COVID-19 is impacting digital engagement strategies.

Overall, responses indicated a few main themes:

• Digital transformation was accelerated, in some cases drastically, in response to COVID-19: 70 percent of retail leaders say the pandemic sped …

Watch the on-demand webinar all about creating connection with your own video application.

In the midst of coronavirus, video conferencing has quickly become a centerpiece of business continuity plans. Whether it’s distance learning, telemedicine, or recreational e-visits, COVID-19 has meant an abrupt transition to fully embrace video conferencing.

A lot of organizations have transitioned to well-known solutions like Zoom or GoToMeeting, or other industry-specific providers like Doxy.me. While some out-of-the-box providers might meet certain needs, there’s flexibility and user experience control in building your own solution—and it’s not as complicated as you might think.

With more people than ever before turning to video to communicate with businesses and keep in touch with friends and family, there are key considerations to keep in mind for creating a reliable video conferencing solution, and why custom often makes more sense, especially in times like these.

What to consider when building your own …