Twilio AutopilotGA

コンタクトセンター向けAI搭載ボットを構築、教育、展開。

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Build conversational IVRs and bots that work across web and mobile chat, SMS, WhatsApp, and your contact center.

構築

少ない工数でインテリジェントなボットを構築。

JSON
{
"actions": [
    {
      "collect": {
        "name": "schedule_appt",
        "questions": [
          {
            "question": "Sure. What time?",
            "name": "appt_time",
            "type": "Twilio.DATE"
          },
          {
            "question": "Your appointment is confirmed for 1pm. What's the best number to reach you on?",
            "name": "phone_number",
            "type": "Twilio.PHONENUMBER"
          }
        ],
        "on_complete": {
          "redirect": "https://friendly-owls-2282.twil.io/availability"
        }
      }
    }
  ]
}
                        

Every conversation has a purpose. Autopilot speech recognition and NLU engine interprets conversations to determine your user’s intent and accomplishes specific tasks based on their goal. Select and customize specific tasks for Autopilot to perform based on your users’ needs.

Autopilot comes standard with pre-built commands called Actions. Use Actions to define the behavior of your bot as it performs tasks, without having to spell out every step.

トレーニング

データを使用してボットの精度を向上。

Your business isn’t static. Your bots shouldn’t be either. Before deploying, you can train your bots using existing call transcripts, chat logs, and more all from one platform. Once they’re deployed, ensure your bots get better with each conversation by training them against new conversational data.

Out of the box, Autopilot understands default data types like dates, names, times, and more. You can create custom data types to flag and take action on information that’s vital to your customer interactions.

実装

ビジネスロジックに連動するボットを展開。

You need to be there for your customers at anytime, anywhere. Simply instruct your Autopilot bot to accomplish a task and deploy that bot on any channel — from Facebook Messenger to WhatsApp.

サードパーティのCRMシステムと連携することにより、適切なタイミングでサポート業務に必要な顧客情報を取得できます。シンプルなAPIコールだけで実装可能です。

運用

ボットからオペレーターへ、スムーズに会話を伝送。

Autopilot works with your contact center, like Twilio Flex, allowing your AI bots to pass a conversation on to a live agent with the context intact. Instruct your bots to collect information that can help a live agent assist a customer more efficiently.

ユースケース

Autopilot lets you serve any customer on the channels they prefer.

対話型IVR

Autopilot comes with built-in speech recognition capabilities, customizable voice and tone, as well as diverse stylesheets you can use to personalize your IVR.

Web・モバイル向けチャットボット

Build bots to answer FAQs and collect contextual customer information in your website or mobile app.

メッセージングチャネル用ボット

Build bots to serve users by booking appointments, scheduling appointments, and answering questions on WhatsApp, Facebook Messenger, and SMS.

業種別対応

Autopilot’s flexible AI-platform molds to the needs of your business and your customers across banking, real estate, hospitality, and more.

銀行

Process balance inquiries, offer appointment scheduling, and let customers check their loan application status.

保険

Generate quotes automatically, file claims easily, and answer FAQs.

小売業・EC

Allow customers to search products, take advantage of promotional offers, and check delivery status.

接客業

Offer virtual concierge services, answer FAQs, and conduct customer satisfaction surveys.

旅行

Offer self-service travel changes, send promotional offers, and answer FAQs.

ヘルスケア

Automate appointment scheduling, fill open appointment slots, and answer FAQs.

自動車

Field and generate leads, communicate store hours, and answer product questions.

不動産

Field and generate leads, schedule appointments, and answer questions about listings.

Autopilot pricing

Autopilot’s pricing is based on the channel you use to communicate with your customers. Our pay-as-you-go model ensures you get pricing that’s tailored to your use case.

音声

音声

$0.04/1分当たり*

1秒単位で課金

メッセージング

メッセージング

$0.001/1メッセージ当たり

メッセージ処理ごとに課金

チャット

チャット

$0.001/1メッセージ当たり

メッセージ処理ごとに課金

Underlying communication costs apply to Messaging, Chat, and Voice.
*Includes Speech Recognition and Premium Voices (TTS) used inside Autopilot.