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Commerce Communications

Learn how to enhance your customer's journey by adding custom alerts and personalized communication channels to your e-commerce applications.

Infographic

Infographic: Customer Engagement Lifecycle

Customers will keep coming back if you provide an exceptional customer experience. Learn how to master the customer engagement lifecycle and align around the customer to get results!

Video

John Lewis Home Solutions: Customer Engagement and Brand Loyalty

Learn how John Lewis Home Solutions creates customer engagement and maintains brand loyalty through digital interactions powered by Twilio APIs.

Nichole Wong, Senior Marketing Manager, Product Content
Video

UK Retailer John Lewis on Omnichannel Customer Engagement

How do you deliver great customer service and create brand loyalty through a digital interaction? UK retail giant John Lewis shares their experience.

Richard Ambler, John Lewis Head of Business Development
Article

Notify Customers Faster with SMS Fraud Alerts

SMS helps companies reduce fraud risk with additional security through two-factor authentication or immediate notifications of suspicious account activities.

Sophie Asher, Customer & Solution Marketing
Article

How to Improve Customer Experience with SMS Banking

Keep your customers happy by offering secure, easy text banking on the communication channel they already use and love.

Nichole Wong, Solution Marketing Manager
Article

Scale Personalized Customer Relationships with Two-Way SMS

With two-way SMS, you can both send and receive text messages with your customers. Built-in logic allows the system or an agent to reply immediately.

Sophie Asher, Customer & Solution Marketing Manager
Article

How SMS Order Notifications Can Anchor your Digital Strategy

Programmable SMS makes it easy to deliver immediate, high value order notifications, alerts, reminders, and status updates to your customers by text message.

Sophie Asher, Customer & Solution Marketing Manager
Article

How to Eliminate Patient No-Shows Once and for All

Using SMS appointment reminders, you can ensure your patient doesn’t miss an appointment while eliminating the high costs of no-shows.

Sophie Asher, Customer & Solution Marketing Manager
Article

Increase Customer Loyalty with Bill Reminders

Companies build trust using SMS, voice, and apps when critical actions are needed, such as low balance alerts, bill reminders, or suspicious activity warnings.

Nichole Wong, Solution Marketing Manager
Video

Rinse’s Ajay Prakash on Communicating With Busy Customers by SMS

Learn how Rinse, a dry cleaning and laundry delivery service, creates its seamless customer experience by sending more than 15,000 text messages per day.

Ajay Prakash, CEO & Co-Founder, Rinse
Article

Delivery Tracking In the Changing World of Retail

How do retail businesses give today’s shoppers the experience they want? By embracing the latest communication tools available with simple logistics and APIs.

Nichole Wong, Solution Marketing Manager
Video

Foursquare on Building Location Insights into Your Apps

Learn how to build location-based experiences, promotions, recommendations, and messaging into your applications with the Foursquare location insights API.

Nichole Wong, Solutions Marketing Manager
Video

IFTTT’s Linden Tibbets on Building Applications for the Future

How do you build apps that last in the face of data, service, and interface proliferation? Watch and learn from the king of applets, IFTTT CEO Linden Tibbets.

Nichole Wong, Solutions Marketing Manager
Video

IBM’s Willie Tejada and Michael Ludden on the Cognitive Era

Looking to incorporate artificial intelligence into your apps? Learn from the experts at IBM about what’s available now and what’s coming next for AI.

Willie Tejada, Chief Developer Advocate & Michael Ludden, Product Manager, IBM
Video

Used.ca’s Scott Johnston on Simplifying Buyer and Seller Communication

With Twilio Chat and Notify, build an online classified site that offers ironclad security while still being super easy to use.

Scott Johnston, Head of Development at Used.CA
Video

Doctor on Demand’s Jacinda Shelly on Building a Telemedicine Platform

Telemedicine is becoming increasingly popular. Learn how Doctor On Demand uses Twilio to connect patients and doctors by video.

Jacinda Shelly, CTO, Doctor On Demand
Article

What is Commerce Communications?

A customer’s interaction with your business shouldn't end once they complete their transaction. In fact, that’s where it should really begin.

Sophie Asher, Solution & Customer Marketing Manager
Video

Opportunities for Highly Personalized Healthcare Experiences

Learn how Kaiser Permanente is building personalized digital communications experiences for their patients using Twilio APIs on multiple channels.

Nico Arcino, Senior Director of Digital Strategies, Kaiser Permanente
Video

Uber’s Mai Le on Designing Personalization for Global Scale

Uber's Platform Engineering Director shares her top design principles for localized customer experiences at global scale, powered by Twilio APIs.

Mai Le, Platform Engineering Director, Uber
Ebook

Four Pillars of a Great Customer Messaging Experience

People tend to communicate with friends and family through text messages, making mobile a natural medium to talk to businesses. Here’s how to get started.

Sophie Asher, Solution & Customer Marketing Manager
Ebook

APIs: The New Messaging Infrastructure

Choosing the right infrastructure used to be a decision between costly customization or slightly less expensive outsourcing. Now, there’s a new way.

Sophie Asher, Solution & Customer Marketing Manager
Ebook

The Ultimate Checklist for Building Your Mobile Messaging Strategy

In this checklist, we’ve summarized all the strategic insights we’ve gained from our customers. Use it to answer the tough questions about mobile messaging.

Sophie Asher, Solution & Customer Marketing Manager
Ebook

How to Scale Customer Communications with Bots

Enable chat bots to communicate with your customers, so your human agents are free to focus on hard problems and provide better customer experiences.

Sophie Asher, Solution & Customer Marketing Manager
Ebook

Route Calls Intelligently with Mobile Messaging

Your customers all want something different when they text you. Here’s how you can meet their needs.

Sophie Asher, Solution & Customer Marketing Manager
Ebook

Which Mobile Messaging Interface Should Your Business Use?

Your interface determines whether or not people will read your messages. Here’s how to decide which interface your business should use.

Sophie Asher, Solution & Customer Marketing Manager
Infographic

How Consumers Use Messaging Today

9 out of 10 consumers want to message brands. But, is your business ready to start texting?

Sophie Asher, Solution & Customer Marketing Manager
Article

Reduce No-Shows with Appointment Reminders

Missed appointments cost businesses millions of dollars a year in lost revenue. Appointment reminders are an easy and cost effective way to reduce no-shows.

Sophie Asher, Solution & Customer Marketing Manager
Article

Reach Customers Fast With SMS

Your customers use text messages with their friends and family. They expect you to do the same. So, why aren’t you texting them yet?

Sophie Asher, Solution & Customer Marketing Manager
Article

The Customer is Always Right with In-App Communications

As British department store Selfridge’s famous adage goes, “The customer is always right.” Talk to your customers the way that’s most convenient for them.

Sophie Asher, Solution & Customer Marketing Manager
Article

Create On-Demand Customer Support Experiences with SMS

Text messages are the perfect way to engage customers. Leave the stiff customer experience behind and create the people-centric experience of the future.

Sophie Asher, Solution & Customer Marketing Manager
Video

How to Build SMS Account Notifications with Twilio

Learn how to build SMS Account Notifications with Twilio

Justin Pirie, Sr. Product Marketing Manager
Video

APIs for Modern Field Service Communications

Increase your field service customer satisfaction with Twilio APIs for SMS, MMS, and voice calls that reach customers much more efficiently than email.

Zeeshan Yoonas, Senior Director of Product Marketing
Article

Q&A: What Makes an On-demand Service Thrive?

Learn how Instacart and DoorDash create a well-oiled system that synchronizes sellers, delivery and consumers.

Ece Ergen, Content Marketing Manager
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