Reduce No-Shows with Appointment Reminders

Missed appointments cost businesses millions of dollars a year in lost revenue. Appointment reminders are an easy and cost effective way to reduce no-shows.

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Reduce No-Shows with Appointment Reminders

Our lives are busy. There's no two ways about it. Appointment reminders make it easy to remember all the important things — like scheduled doctor appointments, visit from the cable guy or even feeding the parking meter. Appointment reminders when done over the right channel and in the right fashion can make communicating with your business a breeze.

Messaging has emerged to be a preferred channel for customer communication especially appointment reminders. SMS is available on every mobile device. Texting works because it is asynchoronous and instant.

In a recent consumer survey, we found that over half (55%) of the respondents would like to reply to reminder alerts in order to confirm, ask for details, reschedule, or cancel an appointment.

Communication Interface for Reminder Alerts

Integrating reminders into your appointments workflow can have an outsized impact on customer satisfaction, and also:

  • Decrease no-shows to appointments.
  • Reduce customer support requests to the call center.
  • Maximize customer convenience because they are able to receive and respond to reminders on their phones.

Thankfully, it doesn’t take a lot of resources to integrate reminder notifications into existing CRM or reservation systems. With Twilio Messaging APIs, a single developer can prototype a simple notification app in hours. When messaging APIs are built into your app, sending confirmations, handling cancellations, and rescheduling appointments becomes easy.

Learn how the Arkansas Children’s Hospital saved over $250,000 and reduced their no-show rate from 20% to 2% using an API-based solution to communicate with patients through text messages.

For more information on how you can build appointment reminders, visit our appointment reminders getting started page.