Blueprint for A Next Gen Contact Center

Best-in-class businesses are building omnichannel contact centers to be flexible, scalable, and capable of meeting any customer need. Are you ready to build yours?

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Blueprint for A Next Gen Contact Center

Enterprises who previously may have opted for premise-based legacy solutions are now choosing to implement cloud-based contact center platforms to keep up with their digitally-engaged customers. These omnichannel contact centers are flexible, scalable, and capable of meeting any customer need.

If you’re thinking of transforming your contact center to provide better customer engagement, download this infographic. It highlights the crucial milestones that you might encounter that may indicate it’s time to take action, as well as four things to keep in mind when formulating your game plan, like being omnichannel-driven, connecting customer touch points, empowering employees with data, and transforming outdated systems.

Consider these facts if moving towards creating an omnichannel customer contact experience:

  • Over half of customers stop doing business with a company after just a single bad experience.
  • 9 out of ten consumers want to connect with businesses via SMS messaging.
  • Customer support agents waste over ½ of their time searching for information needed to respond to a customer inquiry.
  • Over 80% of consumers would be loyal to a brand if they had more knowledgeable customer support.

Download our infographic to learn about the issues and solutions companies should consider before taking the first step in transform their contact centers.

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