Power Life-saving Medical Alerts with Multi-channel Notifications

Make sure your medical alerts for life-threatening emergencies reach their right people across devices and platforms with a single API.

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Power Life-saving Medical Alerts with Multi-channel Notifications

There’s no room for error when you’re dealing with a medical alert. Any and all health-related accidents require immediate response. Different first responders might be reachable on different channels, whether it be a specific chat service or push notifications. By ensuring you deliver alerts to a contact’s preferred messaging platform, you ensure prompt and appropriate actions will be taken. Regardless of where your emergency contacts prefer to receive medical related alerts, they have to be delivered reliably and noticeably across all channels.

Your notifications platform needs to understand and deliver alerts to whichever channel an emergency contact is most likely to take notice. Today’s hospitals, workplace safety regulators and assisted living facilities are connected across every channel and their preferences vary almost by person. Some prefer iOS, while others prefer Android. Some prefer SMS over voice. Or they prefer Facebook Messenger across multiple devices. There may even be difference preferences within the same organization - some workers are chat app users while others stick to tried and true SMS messaging.

Orchestration, Not Just For Symphonies

The key to delivering notifications to the right contact on the best device or platform is to use a multichannel notifications service that can be segmented by users or device type, orchestrated to ensure delivery. In today’s Bring Your Own Device world, businesses today tend to have a complex mix of devices and platforms distributed throughout the workforce. The ability to send notifications to users based on their preferences and device usage through a single API like Notify makes this juggling act a breeze.

There’s also a good chance your users are on Facebook. As of April 2017, over 1.2 billlion users were active on Facebook Messenger every month. Messenger, which works across multiple devices and mobile platforms, has become the most popular replacement for SMS text messages in the western world. As this trend continues, businesses will need to ensure they can support new notification channels seamlessly across all platforms, in much the same way Twilio Notify supports Messenger on any device.

Segmentation Delivered

Wherever you’re sending your medical alerts, you want to ensure that they’re getting sent to the right people. Segmentation is important because it not only ensures the right people are seeing urgent notifications, but it also helps maintain the urgency of the message. In fact, research has shown that targeted messages increase responsiveness. When people can trust that every urgent notification they receive requires their specific attention, they are more likely to respond in the desired fashion. For medical alerts, that desired fashion is immediate response to a life-threatening situation.

The highest priority of any business should be efficient operations. Scaling any organization comes with inefficiencies, but your communications infrastructure shouldn’t contribute this problem. When you’re coordinating with your workforce, it’s important to carve out user segments based on pre-defined groups, device or mobile platform usage, or through user profile tags. When you define groups with the right tagging hierarchy, you can define an almost infinite number of sub-segments. This ensures your communications are delivered only to the people that need to know, reducing wasted time and spinning up unnecessary resources. APIs, like Twilio Notify, can detect every foreseeable medical emergency and send notifications to very specific segments of your users.

Worksite Safety

Take FallSafety as an example. The FallSafety app uses mobile devices in the field to monitor worksite accidents. Thanks to the accelerometer built into nearly every modern mobile device today, the app can determine if a fall has taken place and will automatically send notifications to the appropriate contacts. Thanks to Twilio Notify FallSafety automatically sends these medical alerts on the ideal channel for those individuals.

Twilio Medical Alert Multichannel Notification

“The last thing you want to think about is ‘will it be delivered?’,” says Philip Carmichael, CEO and Founder of FallSafety. Carmichael realized that some workers might miss a phone call but might see an SMS message. Others might be more responsive to push notifications. He and his team wanted a solution that could intelligently send medical alerts in a reliable way.

When you build your own notifications infrastructure using APIs like Twilio SMS and Twilio Notify, you can ensure your business can scale and adapt to future technologies - with the comfort of knowing that your workforce has the best response system out there.

Learn more about building multi-channel notification systems with Notify.Learn more about building bulk messaging capabilities