Shift Scheduling Made Easy With Two-Way SMS

Learn how an employee scheduling app lets workers connect with their peers and managers by text, a channel they already use and love.

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Shift Scheduling Made Easy With Two-Way SMS

You probably remember your first hourly job. Maybe you flipped burgers at a fast food joint or lifeguarded at the local pool. Your hours were likely different each week, but do you remember how you scheduled your shifts? Perhaps you relied on some combination of handwritten rosters, emails, phone calls, or even post-it notes. Chances are, shift scheduling was a hassle.

How Does the Hourly Workforce Communicate?

Many businesses today rely on hourly workers—restaurants, hotels, and retail stores to name a few—with employees ranging from a handful to into the thousands. These hourly workers usually don’t have work-assigned email addresses or phone numbers but still need to communicate with their managers and coworkers to coordinate shift scheduling and share other relevant information.

The inefficiencies of scheduling and communication among this hourly workforce is often a major pain point for both workers and managers. When I Work, an employee scheduling app, felt that pain and created a solution using Twilio Programmable Chat called WorkChat. WorkChat Chat example

WorkChat Makes it Easy

WorkChat allows employees of companies like GNC, NYU, and the Courtyard Marriott to communicate via two-way messaging through a chat application that works across mobile devices and desktop. WorkChat is organized into three types of channels: a workplace channel where managers and supervisors can send out announcements, a group channel that’s user-created as needed, and a one-on-one chat channel for direct conversations.

WorkChat gives hourly employees a way to quickly connect with peers and managers through messaging, a channel they already use frequently and love. With WorkChat, messages are secure, the user’s identity is verified, and employees don’t have to provide a personal email or phone number to use the service. Since the majority of the hourly workforce are millennials, who wholeheartedly embrace mobile technology, offering an option to communicate by messaging just makes sense. Most millennials rarely make phone calls, but they text all day long.

Build Quickly, Improve Often

When I Work wanted to integrate messaging into their application, but didn’t want to build the technology themselves. Twilio Programmable Chat allows businesses like them to build chat into their apps quickly and securely with real-time platform syncing and scalability that allows up to 1000 members in a single channel. By building a solution rather than buying an out-of-the-box product, businesses can also continually make enhancements to their app.

Building a customized solution allows for flexibility, and in today’s changing technology landscape, staying flexible is critical. With API building blocks, adding chat to an application is simple, because your developers don’t have to write extra code to create the technology. And with the ability to scale at your own pace and only pay for what you use, you can focus your time on building the exact communications workflows you want.

Want to learn more? Visit the Twilio Programmable Chat page to find out how you can add messaging to your app.